Nikhil Pravin Vetal
Adelaide,SA
Summary
Driven professional with a track record of enhancing customer satisfaction and sales at OTR through expert customer service and POS system proficiency. Excelled in data analysis and security at MVP Studio, showcasing strong analytical skills and a commitment to network security. Demonstrates a unique blend of retail management and technical acumen, prioritizing workplace safety and efficiency.
Overview
6
6
years of professional experience
Work History
Console Operator
OTR
02.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Communicated with employees and upper management to convey concerns, status updates and other pertinent information.
Intern
MVP Studio
07.2021 - 12.2021
- Completed data cleaning and data validation of existing spreadsheets to promote a robust data management platform, resulting in accurate data analysis and entry.
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in customer behaviours.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
Associate trainee
LTI - Larsen & Toubro Infotech
10.2018 - 01.2019
- Attended training courses to build an understanding of processes, techniques, and industry.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Adhered to corporate data confidentiality rules, mitigating breaches.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Learned new materials, processes, and programs quickly.
- Troubleshoot minor issues with office tools and equipment, escalating more serious problems to the supervisor.
- Filled out timesheets and paperwork according to identified requirements.
Education
Master of Science - Cybersecurity
University of South Australia
Adelaide, SA12.2020
Bachelor of Science - Information Technology
Vidyalankar School of Information Technology
Mumbai, India05.2018
Skills
- Retail sales professional
- Espresso machine operation
- Workplace Safety
- Up-selling
- Safe Food Handling Practices
- Inventory Management
- POS System Operation
- Retail Management
- Customer Service
- Network Security
- Vulnerability Assessment
- Penetration Testing
- Business Continuity
- Incident Response
Languages
English
Professional Working
Timeline
Intern
MVP Studio
07.2021 - 12.2021
Console Operator
OTR
02.2021 - Current
Associate trainee
LTI - Larsen & Toubro Infotech
10.2018 - 01.2019
Master of Science - Cybersecurity
University of South Australia
Bachelor of Science - Information Technology
Vidyalankar School of Information Technology
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