Niki Bhandari
Canberra
Summary
Dynamic customer service professional with proven reliability and a strong focus on customer satisfaction at Grocery Supply. Skilled in cash handling and complaint resolution, consistently exceeding service goals. Known for maintaining composure in high-pressure situations and enhancing team performance through effective communication and motivational skills.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Grocery Supply
09.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Set up new sales displays each week with fresh merchandise.
Housekeeping Room Attendant And Supervisor
Meriton Suites
06.2022 - 03.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
Retailer
Coles Supermarket
03.2021 - 06.2023
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
Sandwich Hand
Zouki Westmead
10.2022 - 04.2023
- Supported efficient business operations by completing opening and closing duties as required.
- Facilitated accurate preparation of specialized orders, catering to dietary restrictions or specific requests from customers.
- Fostered a welcoming environment for customers by maintaining a clean dining area free from spills or debris.
- Enhanced customer satisfaction by quickly resolving any issues or complaints relating to their orders or overall experience.
- Maintained food safety standards by adhering to proper storage guidelines for perishable items.
- Increased store hygiene, performing routine cleaning tasks such as sweeping, mopping, and sanitizing surfaces.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
DAV
Nepal 04-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- Payment processing
- Up-selling techniques
- Motivational skills
- Complaint handling
Languages
English
Hindi
Limited Working
Interests
- Swimming
- Kayaking
- Acting and Theater
- Fashion and Style
- Food Blogging
- Food Photography
- Blogging
- Graphic Design
Timeline
Customer Service Cashier
Grocery Supply
09.2023 - 03.2024
Sandwich Hand
Zouki Westmead
10.2022 - 04.2023
Housekeeping Room Attendant And Supervisor
Meriton Suites
06.2022 - 03.2024
Retailer
Coles Supermarket
03.2021 - 06.2023
High School Diploma -
DAV
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