Niki Kruse
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Beaumont tiles
Rutherford
10.2023 - 12.2025
- Managed daily store operations and ensured effective team performance.
- Trained and mentored staff, improving product knowledge and customer service skills.
- Oversaw inventory management and maintained accurate stock levels.
- Warehouse management
- Payroll
- Maintaining store complaints
- Quotation for builders
- Mentored staff to improve their skills and performance.
- Assisted customers in selecting tiles and provided expert advice on design options.
- Conducted regular team meetings to align goals and address team concerns.
- Built and maintained strong working relationships with team members.
- Developed and implemented strategic marketing approaches, contributing to increased company sales.
- Organized new stock for floor placement.
Disability Support Worker
Care alliance
Newcastle
05.2022 - 10.2023
- Provided personal care and assistance to clients with disabilities.
- Supported clients in daily living activities and community integration.
- Assisted with medication management and health monitoring for clients.
- Implemented individualized care plans tailored to client needs.
- Transported clients to appointments, social events, and other activities as needed.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Developed strategies to help individuals cope with their disability.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Certified Nursing Assistant
Opal health care
Rutherford
01.2019 - 05.2022
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents at Opal Health Care.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Communicated effectively with patients, families, and healthcare team members.
- Assisted in mobility exercises and physical therapy sessions for residents.
- Provided emotional support to patients and encouraged social interaction.
- Adhered to infection control protocols to ensure patient safety and well-being.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Bartender
Morpeth hotel
Morpeth
01.2018 - 04.2019
- Crafted and served a variety of cocktails to diverse clientele.
- Maintained cleanliness and organization of bar area throughout shifts.
- Managed inventory levels of spirits, beers, and mixers efficiently.
- Provided exceptional customer service by engaging with patrons regularly.
- Trained new staff on drink preparation and bar protocols effectively.
- Handled cash transactions accurately at the bar register daily.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
Education
Gunnedah High
Gunnedah Skills
- Customer relationship management
- Team management
- Payroll administration
- Staff training
- Financial oversight
- RSA
- RCG
- TAB & KENO
- Forklift license
- Certificate IV youth work
- Certificate III nursing assistant
- NDIS Clarence
- Working with children
- Communication skills
Timeline
Retail Store Manager
Beaumont tiles
10.2023 - 12.2025
Disability Support Worker
Care alliance
05.2022 - 10.2023
Certified Nursing Assistant
Opal health care
01.2019 - 05.2022
Bartender
Morpeth hotel
01.2018 - 04.2019
Gunnedah High