Nikisha Kumar
Rouse Hill,Australia
Summary
Enthusiastic and customer-focused professional with over five years of experience in leadership, hospitality, and retail. Proven ability to deliver exceptional customer service, manage teams effectively, and create a welcoming atmosphere. Highly Skilled at problem-solving, multitasking, and fostering positive customer experiences. Currently pursuing studies in marketing, eager to apply academic knowledge to real-world business strategies. Passionate about learning new skills, building strong relationships, and contributing to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Zoo Clothing
09.2023 - Current
- Ensuring shelves are properly stocked with merchandise in line with company standards to promote sales
- Handled customer complaints in a professional manner
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Green Team Manager
McDonald's
09.2020 - 09.2023
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires
- Operated cash register or POS system and kept track of KPI'S
- Maintained and operated espresso machines and related equipment
Administrative Assistant (2 Weeks Work Experience)
Hyundai
03.2022 - 03.2022
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively
- Improved document organization thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Santa Sophia Catholic College
Box Hill, NSW09.2034
Bachelor of Business - Marketing
Macquarie University
Macquarie Park, NSW01-2027
Skills
- Flexible Schedule
- POS System Operation
- Customer Service
- Cash Handling
- Merchandise Display
- Positive and professional
Timeline
Retail Sales Associate
Zoo Clothing
09.2023 - Current
Administrative Assistant (2 Weeks Work Experience)
Hyundai
03.2022 - 03.2022
Green Team Manager
McDonald's
09.2020 - 09.2023
High School Diploma -
Santa Sophia Catholic College
Bachelor of Business - Marketing
Macquarie University
Similar Profiles
Natasha LazoryzakNatasha Lazoryzak
Retail Assistant at Zoo ClothingRetail Assistant at Zoo Clothing
ADRIANNA BARJILADRIANNA BARJIL
Store Manager at Zoo ClothingStore Manager at Zoo Clothing
Johanna NashJohanna Nash
Zoo Teen Volunteer at Heritage Park Zoo — ZooZoo Teen Volunteer at Heritage Park Zoo — Zoo