Nikita Cavill
Naracoorte,SA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Strong leadership whom people look to for advice. Determined to achieve goals and act with integrity to secure a long awaited career in policing.
Overview
4
4
years of professional experience
Work History
Administration
PPHS Pty Ltd
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to fellow staff and greeting clients.
- Executed record filing system to improve document organization and management.
- Verified large bank transactions to clients.
- Input data into spreadsheets and databases to report on growth or decline in livestock sales.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Bartender/Gaming Manager
Bushmans Arms Hotel
01.2021 - Current
- Lead training for new employees to prepare thoroughly for full spectrum of service duties.
- Respond with care to customer concerns to leave each customer satisfied and build reputation of service.
- Coordinate staff breaks.
- Serving high customer volumes during special events, nights, and weekends.
- Perform opening and closing duties, setting up for incoming shift and preparing cash drawers for a smooth handover.
- Have strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service.
- Monitored gaming activities for potential gambling addicts.
- Cashed out jackpots of up to $10,000.
- Managing thousands in cash daily and maintaining compliance with SA gambling laws.
- Upholding position as a Responsible Person (Badge Number 168279) with integrity.
- Dealing with abusive/aggravated customers and working with police when necessary for staff and patron safety.
Postal Services Officer
Australia Post
08.2020 - 04.2022
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Upsold postal services like insurance and tracking.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client on information.
- Utilized customer service skills to ensure customer is pleased about Australia Post's services.
- Assisted customers in determining proper postal service to align with individual needs.
- Led fellow employees and made decisions as acting manager, as well as doing reports of how the Post Office is running to head office.
Dairy Farm Hand
Corobinna Dairy
11.2019 - 08.2020
- Milked approximately 700 cows using a rotary platform.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Monitored milk production quality and quantity.
- Herded livestock daily.
- Used tractor to feed out daily silage loads during summer.
- Help deliver calves during hard births.
Education
The Hamilton And Alexandra College
Hamilton, VIC11.2019
Skills
- Business Administration
- Bookkeeping
- Confidentiality and data protection
- Solving problems professionally and efficiently
- Ability to work in fast-paced, stressful environments
- Customer Service
- Able to communicate thoroughly with colleagues and customers
- Determination to succeed
Timeline
Administration
PPHS Pty Ltd
04.2022 - Current
Bartender/Gaming Manager
Bushmans Arms Hotel
01.2021 - Current
Postal Services Officer
Australia Post
08.2020 - 04.2022
Dairy Farm Hand
Corobinna Dairy
11.2019 - 08.2020
The Hamilton And Alexandra College
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