Nikita Cavill
Naracoorte,SA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Strong leadership whom people look to for advice. Determined to achieve goals and act with integrity to secure a long awaited career in policing.
Overview
4
4
years of professional experience
Work History
Administration
PPHS Pty Ltd
Naracoorte
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to fellow staff and greeting clients.
- Executed record filing system to improve document organization and management.
- Verified large bank transactions to clients.
- Input data into spreadsheets and databases to report on growth or decline in livestock sales.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Bartender/Gaming Manager
Bushmans Arms Hotel
Naracoorte
01.2021 - Current
- Lead training for new employees to prepare thoroughly for full spectrum of service duties.
- Respond with care to customer concerns to leave each customer satisfied and build reputation of service.
- Coordinate staff breaks.
- Serving high customer volumes during special events, nights, and weekends.
- Perform opening and closing duties, setting up for incoming shift and preparing cash drawers for a smooth handover.
- Have strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service.
- Monitored gaming activities for potential gambling addicts.
- Cashed out jackpots of up to $10,000.
- Managing thousands in cash daily and maintaining compliance with SA gambling laws.
- Upholding position as a Responsible Person (Badge Number 168279) with integrity.
- Dealing with abusive/aggravated customers and working with police when necessary for staff and patron safety.
Postal Services Officer
Australia Post
Naracoorte
08.2020 - 04.2022
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Upsold postal services like insurance and tracking.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client on information.
- Utilized customer service skills to ensure customer is pleased about Australia Post's services.
- Assisted customers in determining proper postal service to align with individual needs.
- Led fellow employees and made decisions as acting manager, as well as doing reports of how the Post Office is running to head office.
Dairy Farm Hand
Corobinna Dairy
Bool Lagoon
11.2019 - 08.2020
- Milked approximately 700 cows using a rotary platform.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Monitored milk production quality and quantity.
- Herded livestock daily.
- Used tractor to feed out daily silage loads during summer.
- Help deliver calves during hard births.
Education
The Hamilton And Alexandra College
Hamilton, VIC11.2019
Skills
- Business Administration
- Bookkeeping
- Confidentiality and data protection
- Solving problems professionally and efficiently
- Ability to work in fast-paced, stressful environments
- Customer Service
- Able to communicate thoroughly with colleagues and customers
- Determination to succeed
Timeline
Administration
PPHS Pty Ltd
04.2022 - Current
Bartender/Gaming Manager
Bushmans Arms Hotel
01.2021 - Current
Postal Services Officer
Australia Post
08.2020 - 04.2022
Dairy Farm Hand
Corobinna Dairy
11.2019 - 08.2020
The Hamilton And Alexandra College