Open To Work
NIKITA JONES
BRISBANE,QLD
Work Preference
Summary
Reliable and results-driven professional with 15–20 years of experience in retail, sales, and customer service. Strong track record of achieving KPI targets, delivering exceptional customer experiences, and working effectively within a team. Seeking stable, long-term employment with opportunities to contribute, learn, and grow.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Support Worker
BLUECARE
09.2025 - Current
- Facilitated social support services to improve the well-being of individuals in need
- Personal care and hygiene
- Carried out domestic cleaning assistance to maintain safe and hygienic environments in client homes
Cashier
BIG W
04.2022 - 04.2026
- Accurately processing payments (cash, credit, debit)
- Greeted clients and scanned receipts to ensure smooth entry and exit process
- Replenished stock on shelves to ensure optimal inventory availability
- Operated pallet jacks and RF scanners to streamline inventory movement
Support Worker
CENTACARE
08.2023 - 09.2025
- Delivered cleaning services in domestic settings to ensure safe and hygienic living environments
- Engaged with community members at the community centre to foster relationships and support participation in activities
- Coordinated social support for community members, enhancing their access to resources and community services
- Facilitated social support services to improve the well-being of individuals in need
Warehouse Worker
PFD FOOD SERVICES
02.2023 - 03.2024
- Executed pick/packing tasks, enhancing order fulfillment efficiency.
- Performed production line work, supporting smooth operations and meeting production targets.
- Conducted cleaning duties, maintaining a safe and organized workplace.
Customer Service Representative
SUPERCHEAP AUTO
, QLD
01.2011 - 01.2021
- Provided customer service by addressing inquiries and resolving issues promptly
- Called other stores to verify product availability, enhancing customer assistance
- Handled cash transactions and balanced the cash register at the end of shifts
- Ordered parts from suppliers to ensure inventory met customer demands
- Returned incorrect parts to suppliers, correcting inventory discrepancies
- receiving stock and checking stock invoices against products received
Education
Certificate 3 - Individual Support
Carers Qld
Lutwyche Qld05-2025
Certificate 3 - Commercial Cookery
Hospitality Training Association
Fortitude Valley, QLD10-2010
Cert 1 - Information Technology
IT
Bundamba, QLD11-2005
Skills
- Strong customer service skills
- Client advocacy
- Following safety procedures
- Judgment and decision-making
- Decision-making
- Organizational skills
- Report writing
- Time management
- Adaptability
- Strong problem solver
- Relationship building
- Active listening
- Professional demeanor
- Initiative
References
- Luke Weatherhog, Previous Manager, 0401402831, lweatherhog89@gmail.com
- Renee Quinn-Armstrong, Supervisor PFD Foods, 0405779059, Renee.quinnarmstrong05@gmail.com
Websites
Certification
- Certificate 3 in Individual Support Carers Qld 2025
- Certificate 3 in Commercial Cookery Hospitality Training Association 2010
- Provide Cardiopulmonary Resuscitation HLTAID009
- Provide First Aid HLTAID011
Licenses and Clearances
- Yellow Card
- Blue Card
Timeline
Support Worker
BLUECARE
09.2025 - Current
Support Worker
CENTACARE
08.2023 - 09.2025
Warehouse Worker
PFD FOOD SERVICES
02.2023 - 03.2024
Cashier
BIG W
04.2022 - 04.2026
Customer Service Representative
SUPERCHEAP AUTO
01.2011 - 01.2021
Certificate 3 - Individual Support
Carers Qld
Certificate 3 - Commercial Cookery
Hospitality Training Association
Cert 1 - Information Technology
IT