Nikita Katsantonis-Galea
Melbourne,Australia
Summary
I am currently a student at Victoria University completing a Bachelor in Paramedicine. I am seeking a job in the medical field and I believe that I would be an excellent fit for your team.
I offer attention to detail, the ability to work independently or as part of a team, and an unwavering commitment to quality. I am committed to providing the highest possible care to people in need and am seeking to further develop my skills.
I am excited about the opportunity to bring my skills and experience to your organization.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
09.2022 - Current
- Addressed escalated customer complaints and implemented solutions to restore satisfaction.
- Reviewed reports for accounts subject to collection actions.
- Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
Barista Trainer
Mcdonalds
01.2021 - 05.2024
- Coordinated with department managers to schedule training sessions without disrupting work flow.
- Maintained clean work stations to adhere to health and safety guidelines.
- Prepared beverage and food products in compliance with company recipes and guidelines.
- Greeted and interacted with new and regular customers.
Sandwich Artist
SUBWAYRestaurants
10.2018 - 04.2021
- Followed company guidelines and safe food handling procedures to prepare menu items using recipes.
- Presented cheerful attitude to clients and assisted customers to customize orders.
- Marked open food packages with appropriate date information to record shelf life.
Education
Bachelor of Paramedicine - Healthcare
Victoria University
Melbourne, VIC12-2026
Certificate - Non-Emergency Patient Transport
Victoria University
Sunshine, VIC07.2024
Diploma - Emergency Healthcare
Victoria University
Sunshine, VIC12.2021
High School Diploma - undefined
Caroline Chisholm Catholic College
Braybrook, VIC11.2021
Skills
- Administration and Operations
- Problem-Solving
- Interpersonal Communication
- Adaptability
- Decision-making
Timeline
Customer Service Supervisor
Coles Supermarket
09.2022 - Current
Barista Trainer
Mcdonalds
01.2021 - 05.2024
Sandwich Artist
SUBWAYRestaurants
10.2018 - 04.2021
Diploma - Emergency Healthcare
Victoria University
High School Diploma - undefined
Caroline Chisholm Catholic College
Bachelor of Paramedicine - Healthcare
Victoria University
Certificate - Non-Emergency Patient Transport
Victoria University
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