Nikita McKenzie
Swan Hill,Vic
Summary
Dynamic professional with extensive experience at Lake Boga Metro Petroleum and Target Swan Hill, specializing in cash handling and customer service. Recognized for consistently delivering exceptional shopping experiences while training new staff and maintaining a clean, organized workspace. Core competencies include operational efficiency and customer satisfaction, with a commitment to enhancing team performance.
Overview
17
17
years of professional experience
Work History
Service Station Attendant/Cook
Lake Boga Metro Petroleum
04.2022 - 08.2022
- Assisted with merchandising tasks such as stocking shelves or updating product displays when necessary
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized work place
- Answered incoming phone calls to take orders
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Pumped gas for guests
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Waitressing
Lake Boga Hotel
01.2019 - 01.2020
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced environment.
Sale Assistant
Target
01.2006 - 01.2008
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Self-motivated, with a strong sense of personal responsibility.
Education
Completed Year 10 -
Swan Hill College
Swan Hill, VICSkills
- Cleanliness and organization
- Patience and empathy
- Customer service and assistance
- Operating cash register
- Inventory Management
- Strong Verbal Skills
- Fuel Transfer Operations
- Customer Engagement
- Timely and Dependable
- Accurate Cash Management
- Customer Sales Assistance
- Availability Flexibility
Timeline
Service Station Attendant/Cook
Lake Boga Metro Petroleum
04.2022 - 08.2022
Waitressing
Lake Boga Hotel
01.2019 - 01.2020
Sale Assistant
Target
01.2006 - 01.2008
Completed Year 10 -
Swan Hill College
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