Summary
Overview
Work History
Education
Skills
Additional Information - Volunteer Experience
Timeline
Generic

NIKITHA SILAS

Kinross/ Perth,WA

Summary

A highly-motivated professional here to provide high end service to facility guests. Known for positive attitude and years of providing exceptional customer service and assistance. Has a desire to take on new challenges, a strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

11
11
years of professional experience

Work History

Sales Assistant

Trend Ceramics
Perth , WA
05.2024 - Current
  • Maintained cleanliness of the sales floor area at all times.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Greeted customers and provided assistance with product selection.
  • Provided excellent customer service to clients in person and over the phone.
  • Used point-of-sale systems to track inventory levels.
  • Developed knowledge regarding tiles and interior design ideas.
  • Provided customer service by answering questions, resolving problems, and responding to complaints. If uncertain, relayed information to manager and boss for further assistance.
  • Assisted customers with returns, exchanges and refunds.
  • Accepted and completed cash and credit card payments.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.

REGISTERED NURSE

FIONA STANLEY HOSPITAL
Perth, WA
01.2021 - 09.2023
  • Managed care from admission to discharge
  • Managed quality care for patients
  • Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

REGISTERED NURSE/ ADMINISTRATOR

DUNCRAIG MEDICAL CENTRE
Perth, WA
08.2018 - 08.2020
  • Collaborated effectively with medical and allied personnel to ensure coordinated and high-quality patient care delivery
  • Fulfilled vital role at reception desk, efficiently managing enquiries and scheduling appointments, while maintaining professionalism and compassion in all interactions
  • Demonstrated exceptional organisational skills in managing inventory and stocking ordered necessary equipment, ensuring readiness and availability of essential supplies.

SALES ASSISTANT

Cotton On Kids
Perth, WA
06.2015 - 07.2018
  • Provided exceptional customer service by assisting customers with enquiries, product selection, and ensuring overall satisfaction, maintaining a high level of professionalism and courtesy at all times
  • Managed sales orders , processing transactions , while upholding company policies and procedures
  • Collaborated effectively with team members to ensure smooth and efficient store operations, contributing to a positive work environment and fostering teamwork and camaraderie
  • Maintained a clean and organized retail environment, ensuring easy navigation for customers
  • Assisted customers with returns, exchanges and refunds.
  • Organized stockroom shelves and racks according to store layout and product categories.

BAUBLE DESIGNER/Senior Sales Assistant

GM BALLS PERTH
Perth, WA
12.2016 - 12.2016
  • Worked as a bauble designer and senior sales assistant in December (2014/2015/2016)
  • Executed personalized bauble designs, utilizing artistic techniques, ensuring high-quality craftsmanship.
  • Provided attentive customer service by assisting patrons with product selection, addressing inquiries, and overseeing the processing of sales orders, maintaining professionalism and courtesy throughout interactions.
  • Proficiently operated the cash register, accurately processing transactions, managing cash, and maintaining till floats in accordance with established procedures and protocols.

SALES ASSISTANT

BAKERS DELIGHT
Perth, WA
11.2013 - 04.2014
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed, and bakery department products.
  • Processed transactions while maintaining a level of good customer service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

TRAINEE PHARMACY ASSISTANT

Ocean Reef Pharmacy
Perth, WA
07.2013 - 01.2014
  • Shadowed senior team members to learn all related jobs and tasks
  • Provided attentive customer assistance, addressing inquiries, and offering guidance on product selection to meet client needs.
  • Advised clients on product specifications and availability/asking for assistance from senior staff when required, conducted stocktaking activities, and organized stock in designated areas for optimal accessibility and inventory management.

Education

Bachelor of Science: Nursing -

EDITH COWAN UNIVERSITY
Perth, WA
12-2018

Skills

  • Administrative Expertise
  • Leadership & Team Management
  • Problem-Solving
  • Customer Service
  • Compliance & Policy Adherence
  • Inventory Management
  • Communication
  • Cultural Competence
  • Safety & Compliance
  • Interpersonal Skills
  • Computer Literacy
  • Product Knowledge

Additional Information - Volunteer Experience

  • February 2020 CRADLE OF LOVE (TANZANIA), Provided compassionate care to infants and children ranging from infant to 4 years old. My responsibilities included ensuring their safety, comfort, and well-being in a nurturing environment.
  • RED FROGS WA, Volunteered intermittently over several years, with last involvement during the 2021 school leavers event. Served as a team leader, offering assistance and support at various music festivals, public events, and end-of-school leavers' celebrations.
  • 05/01/24, NEW HOPE INDIA ORGANISATION FUNDRAISER, Helped organised a fundraising event to raise money for an organisation that supports young individuals with HIV, individuals with leprosy and supporting rural communities with health and living needs.

Timeline

Sales Assistant

Trend Ceramics
05.2024 - Current

REGISTERED NURSE

FIONA STANLEY HOSPITAL
01.2021 - 09.2023

REGISTERED NURSE/ ADMINISTRATOR

DUNCRAIG MEDICAL CENTRE
08.2018 - 08.2020

BAUBLE DESIGNER/Senior Sales Assistant

GM BALLS PERTH
12.2016 - 12.2016

SALES ASSISTANT

Cotton On Kids
06.2015 - 07.2018

SALES ASSISTANT

BAKERS DELIGHT
11.2013 - 04.2014

TRAINEE PHARMACY ASSISTANT

Ocean Reef Pharmacy
07.2013 - 01.2014

Bachelor of Science: Nursing -

EDITH COWAN UNIVERSITY

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