Nikiya Thayil
Melbourne,VIC
Summary
Detail-oriented public policy graduate with a passion for governance in public service projects, adept in stakeholder coordination and policy research and analysis, enhanced by previous experience in home loan lending.
Overview
7
7
years of professional experience
Work History
Project Support Officer
AUSTRALIAN SUBMARINE AGENCY
, VIC
02.2025 - Current
- Gathering information on potential higher education candidates and provided written assessments to senior team members.
- Coordinating oversight of higher education programs, focusing on staff wellbeing and financial elements.
- Supporting planning and execution of upskilling initiatives for ASA technical staff to enhance workforce readiness under AUKUS timelines.
GRADIATE
AUSTRALIAN SUBMARINE AGENCY
02.2024 - Current
- Coordinated committee meetings, ensuring governance compliance and timely dissemination of agendas and minutes.
- Maintained accurate recordkeeping within Objective, safeguarding sensitive materials per ASA information governance standards.
- Drafted and edited business correspondence and reports, conveying clear and effective messaging.
- Supported planning and execution of project tasks for Virginia Class Submarine acquisition under AUKUS partnership.
- Facilitated liaison between trilateral stakeholders, enhancing communication under AUKUS trilateral agreements.
- Created and managed project documentation, ensuring accuracy while adhering to security protocols.
- Developed familiarity with Defence technologies and project management software to assist in technical projects.
- Coordinated with various stakeholders to support integrated project delivery for AUKUS workforce initiatives.
LENDING ASSOCIATE
FINTCAP
12.2021 - 02.2024
- Conducted in-depth analyses of client financials to evaluate creditworthiness and risk.
- Assessed credit risk through borrower profile evaluations, market conditions, and industry trends.
- Managed diverse client portfolios, ensuring compliance with APRA and ASIC regulations.
- Prepared detailed credit reports and presentations, summarizing key findings and recommendations.
Customer Service Manager
K&M FINANCIALS
01.2021 - 12.2021
- Managed home loan client portfolio from initial consultation through settlement.
- Cultivated relationships with clients, bankers, real estate agents, and conveyancers to enhance reputation.
- Addressed complex home loan inquiries while ensuring high customer satisfaction.
- Streamlined information collection processes to facilitate seamless customer experiences.
LOAN ADMINISTRATOR & CONVEYANCING ASSISTANT
SMART LOANS & CONVEYANCING
04.2019 - 02.2021
- Facilitated administration of home loan and conveyancing processes by collecting necessary information for progression.
- Maintained detailed records of all loan applications and conveyancing documentation to ensure compliance.
- Managed correspondence to enhance visibility across loan and conveyancing processes.
Customer Specialist
LATITUDE FINANCIAL SERVICES
02.2018 - 04.2019
- Managed high-volume inbound and outbound calls, delivering detailed insights on personal loan products.
- Addressed customer inquiries and complaints to facilitate tailored conversations.
- Consistently met sales targets by converting inquiries into personal loan applications.
- Maintained accurate records in Salesforce CRM to ensure compliance with regulations.
Education
Master of Public Policy -
Monash University
Clayton, VIC01-2024
Bachelor of Arts -
University of Melbourne
Parkville, VIC01-2022
Certificate IV in Finance And Mortgage Broking -
AAMC Training
Melbourne, VIC01-2021
Skills
- Financial analysis
- Regulatory compliance
- Stakeholder engagement
- Conflict resolution
- Documentation and reporting
- Project scoping
References
References available upon request.
Timeline
Project Support Officer
AUSTRALIAN SUBMARINE AGENCY
02.2025 - Current
GRADIATE
AUSTRALIAN SUBMARINE AGENCY
02.2024 - Current
LENDING ASSOCIATE
FINTCAP
12.2021 - 02.2024
Customer Service Manager
K&M FINANCIALS
01.2021 - 12.2021
LOAN ADMINISTRATOR & CONVEYANCING ASSISTANT
SMART LOANS & CONVEYANCING
04.2019 - 02.2021
Customer Specialist
LATITUDE FINANCIAL SERVICES
02.2018 - 04.2019
Master of Public Policy -
Monash University
Bachelor of Arts -
University of Melbourne
Certificate IV in Finance And Mortgage Broking -
AAMC Training
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