Silvana Sequera Sanchez
Deception Bay,QLD
Summary
I am a Customer Service Assistant at I Heart K-pop, with a strong desire to expand my expertise and explore new opportunities in dynamic environments. With a background in engineering and a proven track record in administrative and customer service roles, I am committed to leveraging my skills to contribute effectively and grow within a forward-thinking organization. My goal is to apply my knowledge, learn new skills, and embrace new challenges in a role that offers both personal and professional growth.
Overview
10
10
years of professional experience
Work History
Customer service assistance
I heart K-pop
10.2023 - Current
- Deliver exceptional customer service, ensuring positive client experiences and resolving inquiries promptly.
- Efficiently process transactions and manage store operations to maintain a smooth workflow.
- Assist in inventory management, keeping the store organized and well-stocked.
- Promote products and services, contributing to increased customer satisfaction and sales growth.
Executive Assistant
Leaf Resources
04.2021 - 06.2023
- Coordinate tradespersons and contractors, ensuring timely project completion and quality standards. Develop and post job listings, attracting top talent for various roles.
- Organize and oversee meetings, managing schedules to enhance team productivity.
- Contribute to business plan development, aligning with company goals and strategies.
- Participate in pine chemical trials, collaborating with HQ Plantations for innovative solutions.
Customer Service Associate
Nando's North Lakes
08.2020 - 01.2021
- Deliver exceptional customer service, ensuring positive client experiences and resolving inquiries promptly
- Efficiently process transactions and manage store operations to maintain smooth workflow
- Assist in inventory management, keeping the store organized and well-stocked
- Promote products and services, contributing to increased customer satisfaction and sales growth
- Coordinate tradespersons and contractors, ensuring timely project completion and quality standards
- Develop and post job listings, attracting top talent for various roles
- Organize and oversee meetings, managing schedules to enhance team productivity
- Contribute to business plan development, aligning with company goals and strategies
- Participate in pine chemical trials, collaborating with HQ Plantations for innovative solutions
- Delivered top-tier customer service, enhancing overall guest satisfaction and repeat business
- Maintained restaurant cleanliness and organization, ensuring a welcoming environment
- Prepared and cooked orders efficiently, managing opening and closing duties seamlessly.
Customer Service Associate
Donut King
01.2018 - 01.2019
- Delivered exceptional customer service and prepared high-quality donuts, enhancing customer satisfaction
- Managed shop operations, including opening and closing, ensuring a clean and organized environment
- Monitored inventory levels, maintaining optimal stock and reducing shortages
- Implemented cleanliness standards, contributing to a welcoming atmosphere for customers.
Casual Receptionist
Postnet
01.2015 - 11.2015
- Greeted and assisted customers, ensuring smooth front desk operations
- Managed client bookings, enhancing appointment efficiency
- Provided refreshments, maintaining a welcoming environment
- Performed cleaning duties, ensuring a tidy and professional space.
Education
Year 12 -
North Lakes State College
Years 7 & 9 -
Balmoral State High School
Skills
- Customer Service
- Administrative
- Inventory Management
- Sales
- Scheduling
- Business Planning
- Policy Compliance
- Cooking
- Cleaning
- Painting
- Welding
- Grinding
- Material Handling Equipment Operation
- Teamwork
- Communication
- Multitasking
- Microsoft Office
Additionalinformation - Achievements
- Certificate of Participation in Festivals and School Events
- Best Player of the Year for Touch Football
- Best Cadet of the Year during Air Force Cadets' first year
- Certificate II in Engineering
- Certificate of Excellence in Engineering
Hobbies and Interests
- Aviation
- Rugby
- Touch Football
- Language Learning
- Photography
- Boating
- Fishing
Languages
Spanish & english
References
- Ray Mountfort, Managing Director, Leaf Resources, 0409 908 897
- Emily Bishop, I heart Kpop, 0409983767
Timeline
Customer service assistance
I heart K-pop
10.2023 - Current
Executive Assistant
Leaf Resources
04.2021 - 06.2023
Customer Service Associate
Nando's North Lakes
08.2020 - 01.2021
Customer Service Associate
Donut King
01.2018 - 01.2019
Casual Receptionist
Postnet
01.2015 - 11.2015
Year 12 -
North Lakes State College
Years 7 & 9 -
Balmoral State High School
Similar Profiles
Ming Yi Summer LiMing Yi Summer Li
Sales Associate at Pop Frenzy (Pop Mart Offical Distributor)Sales Associate at Pop Frenzy (Pop Mart Offical Distributor)
Taisiya VinogradovaTaisiya Vinogradova
Gallery Coordinator at The Pop Up Art GalleryGallery Coordinator at The Pop Up Art Gallery
Andrew SmithAndrew Smith
Volunteer at Cary Pop WarnerVolunteer at Cary Pop Warner
Taleah Van BerendonckTaleah Van Berendonck
Sales Floor Supervisor at Jeays Hardware Mitre 10Sales Floor Supervisor at Jeays Hardware Mitre 10
Adam Douglas BowaterAdam Douglas Bowater
Endorsed Enrolled Nurse at Calvary Community CareEndorsed Enrolled Nurse at Calvary Community Care