Nathan Mead
Woolloongabba,QLD
Summary
This resume provides a brief insight into my experiences. I am a highly motivated individual, with years of customer service and retail experience, I am confident that I posses all the necessary skills to be an asset to your team. I am dedicated to continual self-improvement, constantly striving to achieve the highest possible results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Assistant
Queensland University of Technology
Brisbane, Queensland
08.2024 - 12.2024
- Optimized existing database structures for better performance on analytics tasks.
- Provided data-driven solutions to support decision making.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
Project Delivery Officer
Southern Queensland Landscapes
Toowoomba, QLD
05.2023 - 04.2024
- Generated reports, maps, and graphics to support decision making processes in the organisation.
- Maintained database records on geospatial information systems related activities.
- Assisted in developing strategies for the implementation of new technologies in GIS operations.
- Collaborating with small and large teams to achieve quick and high-quality results.
Retail Assistant
Rip Curl
Brisbane, QLD
07.2019 - 07.2022
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Maintained stock levels by replenishing shelves, tidying displays and organising merchandise.
- Assisted customers with product selection, answered queries and provided advice.
- Performed regular inventory checks to ensure accurate stock control.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Customer Service Supervisor
Woolworths
Toowoomba, QLD
02.2018 - 06.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Worked in a variety of departments such as; produce, long life and night-fill to expand skills.
- Performed end-of-day cash handling procedures, including closing tills and reconciling cash drawers.
Education
Bachelor of Science - Environmental Science
Queensland University of Technology
Brisbane, QLD06-2025
Skills
- Excellent customer service
- Strong work ethic
- Ability to work independently and with a team
- Attention to detail
- Conflict resolution
- Time management
Certification
- Queensland Certificate of Education, Downlands College Toowoomba (2019)
- HLTAID011 Provide First Aid (2023)
- HLTAID009 Provide CPR (2023)
- HTLAID 010 Provide Basic Emergency Life Support (2023)
- Certificate I in Information, Digital Media and Technology (2017)
- RSA (2016)
Referees
Dr Paul Webb - Former Colleague at Southern Queensland Landscapes
Email: water@wowebbs.com
Mobile: 0429644421
Denika Wyngarden - Rip Curl Manager
Mobile: 0400896875
Kathyrn Lomas - Former Supervisor at QUT
Mobile: 0411793500
Timeline
Research Assistant
Queensland University of Technology
08.2024 - 12.2024
Project Delivery Officer
Southern Queensland Landscapes
05.2023 - 04.2024
Retail Assistant
Rip Curl
07.2019 - 07.2022
Customer Service Supervisor
Woolworths
02.2018 - 06.2021
Bachelor of Science - Environmental Science
Queensland University of Technology
- Queensland Certificate of Education, Downlands College Toowoomba (2019)
- HLTAID011 Provide First Aid (2023)
- HLTAID009 Provide CPR (2023)
- HTLAID 010 Provide Basic Emergency Life Support (2023)
- Certificate I in Information, Digital Media and Technology (2017)
- RSA (2016)
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