Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Nikki Collis

Summary

Talented and experienced IT support officer, photographic retoucher, and problem solver with nearly 20 years of Photoshop experience and a strong passion to create, collaborate, and learn.

Overview

16
16
years of professional experience

Work History

Service Centre Officer

Monash University
05.2023 - Current
  • Actioning and establishing priority of incoming tickets from staff, students, and internal teams whilst offering both remote and onsite tier 1 & 2 support and troubleshooting assistance in resolving IT issues
  • Assisting in teaching lab preparations and maintenance as well as engaging with faculty staff regarding issues and best practise
  • Onboarding and training of interns and casual staff with team operations, policies, expected services, and upskilling
  • Suggestion and implementation of continual service improvements and liaising with other teams to assist and advise on these initiatives

Service Desk Officer

Monash University
07.2021 - 05.2023
  • Taking calls from students and academic staff across Monash University regarding a wide variety of IT issues, and offering tier 1 support and troubleshooting assistance
  • Travelling to other locations and campuses to undertake work in a customer-facing environment on physical service desks - which also involved interaction with staff from Monash Connect and other student support services, as well as keeping the desk clean and tidy
  • Escalation of queries within various teams within eSolutions, and liasing with these team members to pass on information in a quick and efficient manner
  • Taking initiative to reach out to other Service Desk staff when unsure of how to proceed with a customers' IT request
  • Offering training and shadowing to new casual staff members on the campus service desks to assist in transferring them to manage the desks and incoming calls on their own
  • Responding to and assisting with other team members' queries and being involved in suggestions and work towards continual service improvements
  • Suggestion and implementation of continual service improvements to elevate and improve our communication of knowledge and quality of service

Senior Retoucher

ARC Studio
02.2012 - 06.2021
  • Organising and managing daily workload and ensuring deadlines and delivery are met in a timely manner
  • Troubleshooting and IT assistance
  • Retouching over 50 images daily to a high and consistent standard
  • Overseeing training and teaching of new employees
  • Checking and overseeing colleague's work to ensure attention to detail and consistency
  • Liaising with marketing contacts and offering creative and varied solutions when further attention was required
  • Managing file handling and sorting, and ensuring clear lines of communication with both administrative and photography teams
  • Liaising and researching external companies for work and products which required outsourcing
  • Writing procedure manuals for in-office use and reference
  • Organising and running office fundraisers for Uniting Care's Pancake Day, Australia's Biggest Morning Tea, and Breast Cancer Network Australia

Freelance Photographer

ARC Studio
04.2016 - Current
  • Fulfilling briefs from clients and staff photographers with great accuracy
  • Meeting and building rapport with vendors, estate agents, and personal assistants
  • Photographing high-quality images for both print and internet distribution
  • Taking initiative to take extra un-briefed images if I felt it was required and time allowed
  • Debriefing the present parties after the shoot and verifying that they were happy with my services
  • Managing, sorting, and uploading files by the day's 10pm deadline
  • Filling out job report with details of images and photoshoot

Freelance Photographer & Retoucher

Self
03.2008 - Current
  • Assisting on photoshoots
  • Organising file handling and compilation
  • Liaising with creative team to discuss required retouching and effects
  • Taking initiative to learn and research new techniques and software upgrades
  • Supplying images in a timely manner and communicated suitability for print and web usage

Education

ITIL 4 Foundation - IT Service Management

AXELOS
03.2023

Bachelor of Arts - Digital Art

RMIT University
Melbourne, VIC
2009

VCE -

Korowa Anglican Girls' School
Glen Iris, VIC
2006

Skills

  • Clear and accurate communication through telephone, written email, and in-person
  • Exceptional time management and ability to work efficiently and to deadlines
  • Ability to create interpersonal relationships with customers and colleagues
  • Extensive knowledge of various program installations, Mac OS, and PC
  • Strong understanding of design elements, and use within communication
  • Great attention to detail, particularly in consistency multiple platforms
  • Understanding of data archiving and importance of file management, consistency, and procedure documentation
  • Expertise in photography and design, but passionate for applying this in practical uses for communication

Interests

I have a long time interest in textiles, fashion, and costuming - in which I've won a national title. I also enjoy baking, crafting, photography and retouching these photos to create beautiful images. With the rest of my spare time, I do a lot of baking, gaming, and stay active by learning and practising various circus apparatus - particularly aerial hoop and dance trapeze.

References

Available upon request

Timeline

Service Centre Officer

Monash University
05.2023 - Current

Service Desk Officer

Monash University
07.2021 - 05.2023

Freelance Photographer

ARC Studio
04.2016 - Current

Senior Retoucher

ARC Studio
02.2012 - 06.2021

Freelance Photographer & Retoucher

Self
03.2008 - Current

ITIL 4 Foundation - IT Service Management

AXELOS

Bachelor of Arts - Digital Art

RMIT University

VCE -

Korowa Anglican Girls' School

Similar Profiles

CREATE PROFILE
Nikki Collis