NIKKI DOAN
Canberra,ACT
Summary
An experienced team leader in various fields including public administration and policy analysis, human resource management, workflow management; with strong interpersonal skills, organisation and planning, a solid work ethic, passion to contribute in fields of work and a history of accomplishing successful outcomes
Overview
13
13
years of professional experience
Work History
Border Force Supervisor
Australian Border Force
Canberra, ACT
09.2024 - Current
- Prepare briefings, meeting materials, correspondence, presentations and minutes, including in relation to critical, confidential and sensitive information;
- Analyse data to develop governance and reporting outputs in line with reporting cycles;
- Provide secretariat support for high level, joint agency and ministerial fora on behalf of the JATF OSB where required;
- Deliver written and verbal communications and engage with a variety of stakeholders across the headquarters and more broadly across the enterprise;
- Liaise collaboratively with a range of internal and external stakeholders to coordinate and assist with responses to operational issues, and support the effective delivery of projects and initiatives
- Contribute to JATF OSB operations in a dynamic operating environment as required.
Policy Officer
APS – Australian Border Force – Customs and Trade Policy Branch
10.2023 - 09.2024
- Facilitate in providing subject matter expertise in regard to Excise Equivalent Goods administration policy (including tobacco, alcohol and petroleum), and customs processes
- Conduct research, identify appropriate information source to assist issue identification, evidence-based analysis, policy development and evaluation
- Contribute to government briefings, talking points and other correspondence in various matters within the Section
Policy and Procurement Officer
ACTPS – Community Services Directorate – Office of the Deputy Director - General Strategy and Governance – Next Steps
11.2021 - 11.2022
- Assist with the coordination, research, evidence-based policy analysis and specialist advice to develop high quality policy regarding Out of Home Care Children and Families
- Contribute to the planning, development, sourcing, and management of procurement arrangements
- Facilitate preparation of Ministerial correspondence, and coordination of governance activities on behalf of the Branch
Executive Assistant
ACTPS – Chief Minister, Treasury and Economic Development Directorate Workforce Capability and Governance Division (WCAG)
07.2021 - 10.2021
- Provide secretariat support for high level, joint agency and ministerial fora on behalf of the two Branches (Secured Local Jobs Code and Workforce Capability and Strategy)
- Manage Graduate program
- Manage Executives’ diaries and daily activities, schedule meetings, correspondence, and note-taking
A/g Assistant Centre Manager
Guardian Childcare and Education, Forde, Canberra
Forde, Canberra
01.2018 - 01.2021
- Supervise centre operation in day-to-day activities including staffing, workflow, rostering and ratio management, children roll system, health and safety of children and staff
- Work collaboratively with related stakeholders to document, plan and implement an effective ongoing cycle of planning, documenting and evaluation on educational curriculum and approach
Policy and Government Relations Officer
Local Government Professionals Australia, Canberra
Canberra
01.2016 - 01.2017
- Build up and maintain relationship with the Federal Parliament and Government Departments regarding to local government engagement; to keep abreast from Federal Government policy and writing briefly analysis on its impact on the local government
- Work with local governments to enhance an awareness of current Government, parliamentary and public policy on a wide range of matters including foreign trades and affairs, education, and women leadership
Information Security and Policy Officer
Government Information Security Commission, Vietnam
Vietnam
01.2012 - 01.2015
- Manage production of a Weekly Security Information Journal (WSIJ), that analysed current cryptography policy and procedures to facilitate the Senior Leaders in decision making
- Manage a program team to deliver an “Electronic Library” at the Commission
- Involve in researching for structure set-up and procurement of the electronic library
- Being awarded with “Young Employee of the Year” in year2014 and offered a Master Scholarship to study at the University of Canberra in year 2015
Education
CPA Foundation - Accountant General
CPA Australia
01.2020
Master of Public Administration - MPA
University of Canberra
01.2016
Bachelor of Administration and Business Management - undefined
University of Sunderland
01.2010
Business and Technology Education Council - Higher National Diploma - BTEC HND in Finance
Edexcel Educational Group
01.2009
Skills
- Team Management
- Negotiation
- Researching
- Stakeholder Engagement
- Program Management
- Critical Thinking
- Problem-solving
- Adaptation
- Policy Analysis
- Influencing Skills
- Improvement Strategies
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Border Force Supervisor
Australian Border Force
09.2024 - Current
Policy Officer
APS – Australian Border Force – Customs and Trade Policy Branch
10.2023 - 09.2024
Policy and Procurement Officer
ACTPS – Community Services Directorate – Office of the Deputy Director - General Strategy and Governance – Next Steps
11.2021 - 11.2022
Executive Assistant
ACTPS – Chief Minister, Treasury and Economic Development Directorate Workforce Capability and Governance Division (WCAG)
07.2021 - 10.2021
A/g Assistant Centre Manager
Guardian Childcare and Education, Forde, Canberra
01.2018 - 01.2021
Policy and Government Relations Officer
Local Government Professionals Australia, Canberra
01.2016 - 01.2017
Information Security and Policy Officer
Government Information Security Commission, Vietnam
01.2012 - 01.2015
Master of Public Administration - MPA
University of Canberra
Bachelor of Administration and Business Management - undefined
University of Sunderland
Business and Technology Education Council - Higher National Diploma - BTEC HND in Finance
Edexcel Educational Group
CPA Foundation - Accountant General
CPA Australia