Nikki Finau
Melbourne,VIC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Care Worker
24 Hour Priority Care
Melbourne, VIC
01.2024 - Current
- Managed medication administration according to protocol.
- Maintained records of client progress and services provided.
- Responded promptly to emergency situations involving residents or visitors.
- Facilitated communication between family members and clients regarding their care plan.
- Ensured that all safety protocols were followed at all times when caring for residents.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Planned and served meals and snacks to patients according to prescribed diets.
- Monitored health conditions and reported changes to medical staff.
- Encouraged social interaction among residents through organized activities and events.
- Educated residents on personal hygiene practices such as bathing, grooming, and dental care.
Guest Service Agent
Virgin Australia
Melbourne, VIC
01.2022 - 02.2024
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Assisted disabled passengers with special needs throughout their travels.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Verified identification documents such as passports or driver's licenses.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Processed payment transactions utilizing point of sale systems.
- Operated various computer programs related to customer service operations.
- Resolved conflicts between passengers using effective interpersonal skills.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Boarding and disembarking flights
Airport Support Officer
Momentum - Dnata
Melbourne, VIC
08.2020 - 12.2021
- Assist customers to complete electronically the hotel quarantine forms if they have not completed prior to arrival.
- Manage distribution and supply requirements for snack packs, available to all incoming passengers.
- Ensure 100% compliance to ensure all customers have completed their hotel quarantine forms.
- Answer general questions passengers ask in a polite and respectful tone.
Quality Control Officer
TT Logistics
Melbourne, VIC
01.2017 - 11.2021
- Recommended changes in design specifications if necessary based on findings from evaluations.
- Conducted inspections of raw materials, components and finished products to ensure compliance with established quality control procedures.
- Performed regular audits of production processes to identify areas of improvement in quality assurance.
- Analyzed test results from incoming material, in-process and final products to detect trends or nonconformance issues.
- Reviewed product specifications and customer requirements to develop appropriate inspection criteria.
- Collaborated with other departments such as Engineering, Production and Purchasing to resolve any issues related to product quality.
- Maintained accurate records of all inspections performed including test results and corrective actions taken when necessary.
- Created reports summarizing data collected during inspections and presented findings to management team members.
- Inspected returned goods for damage before performing repairs and replacements as per warranty policies.
- Ensured quality standards were met for all products produced by the company.
- Enforced regulatory and institutional compliance in setting by monitoring its day-to-day activities and supporting systems.
Education
Cert IV in Child, Youth And Family Intervention - Child Care Services Management
Integrity Education Group
Melbourne01-2024
Business Administration Certificate - Business Administration And Management
Set Solutions
Melbourne, VIC07-2015
CERT III Accounting Administration - Business Administration and Management
Set Solutions
Melbourne, VIC07-2015
High School Diploma -
Nelson College For Girls
Nelson11-2012
Skills
- Confidentiality Practices
- Compassionate Care
- CPR Certification
- Medication Administration
- First Aid Certification
- Problem-Solving
- Teamwork and Collaboration
- Adaptability
Affiliations
- I enjoy playing sports, especially volleyball and rugby.
- I love travelling and spending time with my family and friends.
Accomplishments
- Received player of the match/season multiple times in both rugby and volleyball.
- Received recognition from management a few times based on good feedbacks from the clients/customers I help.
- Received University Entrance Reward upon graduating High school.
Certification
- E-Learning Diploma Cabin Crew - 2016
- Business Administration CERT III - 2015
- Accounting Administration CERT III - 2015
- CERT IV in Child, Youth and Family Intervention - 2024
- Valid and Current full Australian Driver's license.
Languages
English
Professional
Samoan
Professional
Tongan
Limited
Timeline
Residential Care Worker
24 Hour Priority Care
01.2024 - Current
Guest Service Agent
Virgin Australia
01.2022 - 02.2024
Airport Support Officer
Momentum - Dnata
08.2020 - 12.2021
Quality Control Officer
TT Logistics
01.2017 - 11.2021
Cert IV in Child, Youth And Family Intervention - Child Care Services Management
Integrity Education Group
Business Administration Certificate - Business Administration And Management
Set Solutions
CERT III Accounting Administration - Business Administration and Management
Set Solutions
High School Diploma -
Nelson College For Girls
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