Nikki Hammond-Kent
Summary
Dynamic professional with a proven track record at Accor Hotels, excelling in customer service and effective team leadership. Successfully implemented strategies that enhanced operational efficiency and improved service quality. Skilled in money handling and decision-making, with a strong focus on achieving results and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Accor Hotels
01.2025 - Current
- Assisted in daily operations to ensure efficient workflow and team support.
- Collaborated with team members to address customer inquiries and resolve issues effectively.
- Supported management in training new staff on company policies and procedures.
- Organized inventory and maintained accurate records for product availability.
- Contributed to the development of promotional materials to enhance customer engagement.
- Implemented scheduling adjustments to optimize staffing levels during peak hours.
- Attended Production meetings and commercial video shoots
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Participated in team meetings to share ideas for process improvements and operational efficiency.
- Monitored employee performance and provided feedback to improve service quality.
Brand Manager
Rodial UK
03.2022 - 02.2024
- Developed targeted marketing strategies to enhance brand visibility and customer engagement.
- Managed cross-functional teams to ensure cohesive brand messaging across all platforms.
- Analyzed market trends and consumer behaviors to inform branding decisions.
- Collaborated with creative teams to produce compelling promotional materials.
- Implemented social media campaigns to boost audience interaction and growth.
- Evaluated campaign performance, optimizing strategies for improved results.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Created and implemented Retail strategy, sold product into 374 stores in Australia and 150 in NZ.
Executive Assistant
Queenstown Council
01.2019 - 02.2022
- Managed executive schedules, coordinating meetings and travel arrangements efficiently.
- Streamlined office operations by implementing automated scheduling tools and procedures.
- Cultivated relationships with clients and vendors, enhancing communication and support systems.
- Assisted in preparation of reports and presentations, ensuring accuracy and timely delivery.
- Maintained confidential files and records, adhering to privacy regulations and best practices.
- Supported project management initiatives by tracking deadlines and deliverables effectively.
- Provided timely invoicing for Senior Management to approve.
- Managed Meeting's and recorded minutes for circulation.
Education
Degree in Marketing And Media Studies. - Marketing And Management
London School of Direct Marketing
London EnglandHigh School Diploma -
Wellington East Girls College
Associate of Arts - Production And Media
Melbourne Film And Production
MelbourneSkills
- Customer service
- Money handling
- Effective team leadership
- Decision-making
Accomplishments
Successfully launched, 4 brands into the Australian and NZ retail space.
Have received regular 5 star reviews as a Heartist at Accor.
Have created and launched Brand strategies with accompanying Social media and Online support structure.
Planned and executed Events at VIP level across multi busines sectors, including Sports, Govt and Retail.
Languages
French
Interests
- Watching Movies and TV Shows
- Beach Walks
- Swimming
- Pop Culture and Entertainment
- Avid Music fan
Timeline
Assistant Manager
Accor Hotels
01.2025 - Current
Brand Manager
Rodial UK
03.2022 - 02.2024
Executive Assistant
Queenstown Council
01.2019 - 02.2022
Degree in Marketing And Media Studies. - Marketing And Management
London School of Direct Marketing
High School Diploma -
Wellington East Girls College
Associate of Arts - Production And Media
Melbourne Film And Production
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