Nikki Higgins
Geraldton,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
L’Italiano Restaurant
04.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Crew Member
North Ward McDonald’s
04.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Certificate IV - Nursing Education
Central Regional TAFE
Geraldton, WASkills
- Restaurant Operation
- Cash Handling
- Sales Expertise
- Dining Customer Service
- Food Preparation and Safety
- Time Management
- Verbal and Written Communication
- Crew Leadership
- Workplace Efficiency
- Performance Improvement
- Willingness to Learn
- Teamwork and Collaboration
- Clear Communication
- Store Opening and Closing
- Complex Problem-Solving
- Handling Complaints
Timeline
Restaurant Waitress
L’Italiano Restaurant
04.2022 - 05.2023
Crew Member
North Ward McDonald’s
04.2020 - 11.2021
Certificate IV - Nursing Education
Central Regional TAFE
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