Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Higgins

Geraldton,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Restaurant Waitress

L’Italiano Restaurant
04.2022 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Crew Member

North Ward McDonald’s
04.2020 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Education

Certificate IV - Nursing Education

Central Regional TAFE
Geraldton, WA

Skills

  • Restaurant Operation
  • Cash Handling
  • Sales Expertise
  • Dining Customer Service
  • Food Preparation and Safety
  • Time Management
  • Verbal and Written Communication
  • Crew Leadership
  • Workplace Efficiency
  • Performance Improvement
  • Willingness to Learn
  • Teamwork and Collaboration
  • Clear Communication
  • Store Opening and Closing
  • Complex Problem-Solving
  • Handling Complaints

Timeline

Restaurant Waitress

L’Italiano Restaurant
04.2022 - 05.2023

Crew Member

North Ward McDonald’s
04.2020 - 11.2021

Certificate IV - Nursing Education

Central Regional TAFE

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Nikki Higgins