Nikki Marshall

As second in charge at a busy brow salon, I contribute in overseeing day to day operations with a focus on seamless coordination in conjunction with managing my own personal workload. Ensuring optimal performance and adherence to quality standards is critical. My responsibilities include a wide range of tasks including:

• Scheduling and coordinating client appointments
• Managing emails, phone calls and other enquires promptly
• Managing inventory and supplies
• Maintaining meticulous client records
• Analysing clients needs and tailoring individualised treatment plans
• Performing treatments
• Collecting and coordinating payments
• Updating and organising documents, spreadsheets and databases through Microsoft 365

With a passion for beauty and wellness i managed to cultivate a loyal client base through exceptional service and personalized care. In starting my own business and working solo, my responsibilities encompassed all aspects of business operations including client relations, financial management, marketing strategies, business development skills as well as performing all beauty and administration duties.