Nikki Melendrez
Lidcombe,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
HR and Administrative Assistant
Navarro-Mendoza Mendoza-Lampa Mendoza & Co., CPAS
Ortigas, Pasig City, Philippines
10.2021 - 10.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Technical Support Representative
Transcom Pasig
Ortigas, Pasig City, Philippines
07.2020 - 07.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
MBA - Business Administration And Management
Universal Business School Sydney
Sydney, NSW12.2026
Bachelor of Arts - Political Science
University of Makati
Makati, Philippines05.2020
Skills
- Mail Handling
- Scheduling
- Calendar Management
- Document Control
- Invoice Processing
- Meeting Planning
- Information Security
- Travel Coordination
- Workflow Optimization
Timeline
HR and Administrative Assistant
Navarro-Mendoza Mendoza-Lampa Mendoza & Co., CPAS
10.2021 - 10.2023
Technical Support Representative
Transcom Pasig
07.2020 - 07.2021
MBA - Business Administration And Management
Universal Business School Sydney
Bachelor of Arts - Political Science
University of Makati