Nikola Mitrovic
Mechanic
Ljubljana
Summary
My name is Nikola Mitrovic, I am 30 years old, and I am an experienced truck mechanic and diagnostic technician with over 10 years of hands-on experience in servicing passenger and heavy vehicles. For the past decade, it has been my dream to move to Australia and continue building my professional career in the heavy vehicle industry.
I began my career as a qualified automotive service technician and worked for several years as a truck mechanic and diagnostic specialist, primarily servicing IVECO commercial vehicles, including CNG and LNG gas-powered trucks. My responsibilities included mechanical repairs, advanced diagnostics, and maintenance of heavy vehicles. I also completed professional training with IVECO Austria, where I expanded my knowledge of gas-powered vehicle systems.
In addition to heavy vehicles,
Currently, I am employed as a Service Advisor at a Volkswagen dealership (AutoDelta d.o.o.). In this role, I manage customer communication and satisfaction, organize workshop repairs, issue invoices, and coordinate workflow between customers and mechanics. This position has strengthened my organisational skills, customer service abilities, and understanding of dealership operations.
Alongside my professional employment, I assist in my family transport company (TAVNA TRANS d.o.o.), where I help maintain the truck fleet, order spare parts, and manage administrative tasks, including invoice preparation.
I am highly communicative, responsible, and team-oriented. I learn quickly and take pride in maintaining an organised and efficient workplace. My passion for trucks and heavy vehicles started in childhood and has developed into a professional career driven by dedication and continuous improvement.
I am planning to relocate to Australia within the next 1–2 years and am highly motivated to contribute my mechanical skills, diagnostic experience, and strong work ethic to an Australian company as a Truck Mechanic.
Overview
11
11
years of professional experience
Work History
Service Advisor
AutoDelta D.o.o.
Ljubljana
04.2024 - Current
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Provided expert guidance on vehicle maintenance and repair services to customers.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Analyzed customer needs to recommend suitable products and services effectively.
- Developed training materials for junior staff on service protocols and customer interaction techniques.
- Oversaw quality control processes, ensuring compliance with industry standards and best practices.
- Implemented process improvements, reducing wait times and increasing service efficiency.
- Mentored team members in troubleshooting and problem-solving techniques for complex repairs.
- Cultivated long-term relationships with clients, driving repeat business through exceptional service delivery.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
Auto Center Žgajnar D.o.o.
Škofljica
06.2021 - 04.2024
- Provided expert guidance on vehicle maintenance and repair services to customers.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Analyzed customer needs to recommend suitable products and services effectively.
- Developed training materials for junior staff on service protocols and customer interaction techniques.
- Oversaw quality control processes, ensuring compliance with industry standards and best practices.
- Implemented process improvements, reducing wait times and increasing service efficiency.
- Mentored team members in troubleshooting and problem-solving techniques for complex repairs.
- Cultivated long-term relationships with clients, driving repeat business through exceptional service delivery.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Truck Mechanic
Iveco Benussi D.o.o.
Ljubljanan
02.2015 - 04.2021
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed preventative maintenance on heavy-duty trucks to enhance operational efficiency.
- Led repair projects, ensuring compliance with industry safety standards and regulations.
- Mentored junior mechanics, sharing expertise in troubleshooting and repair techniques.
- Implemented process improvements that reduced downtime during repairs and maintenance tasks.
- Maintained accurate records of repairs and services performed for fleet management purposes.
- Trained staff on best practices for equipment handling and safety procedures in workshop environment.
- Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
- Rebuilt diesel engines to restore their performance, extending the life of valuable company assets.
- Enhanced shop productivity by organizing workspaces, maintaining clean environments, and adhering to strict safety protocols.
- Maintained detailed records of all repairs, services, and parts used for accurate inventory management and future reference.
- Mentored junior mechanics in advanced diagnostic techniques and best practices for efficient repairs, fostering a positive learning environment within the workplace.
- Provided input during team meetings for process improvements or ways to enhance overall shop performance.
- Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
- Increased customer satisfaction with timely repairs, adhering to strict deadlines and providing clear communication throughout the process.
- Collaborated with team members to complete large-scale projects efficiently, maintaining open lines of communication and strong teamwork dynamics.
- Diagnosed complex mechanical issues using advanced diagnostic tools and techniques, resulting in reduced repair times and more accurate solutions.
- Handled emergency roadside assistance calls for clients, providing prompt and efficient service to minimize downtime in their operations.
- Educated customers on proper vehicle maintenance practices, fostering trust and long-term relationships with clients.
- Resolved client concerns or complaints with professionalism, empathy, and a focus on finding a satisfactory solution for both parties involved.
- Improved truck maintenance efficiency by implementing a preventative maintenance schedule and tracking system.
- Assisted fleet managers in developing comprehensive maintenance plans for long-term vehicle care and reduced downtime due to unexpected breakdowns.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Diagnosed mechanical problems for repair or replacement.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Organized test drives in buses and trucks to identify needed repairs.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
Education
Srednja Šola Domžale
Domžale07-2014
Skills
- Strong communication skills
- Workplace safety practices
- Exhaust system repair
- Adaptability to new technology
- Diesel engine expertise
- Problem-solving capacity
- Motor analysis
- Truck maintenance
- Preventative maintenance
- Teamwork and collaboration
- Routine maintenance
- Engine diagnostics
Languages
English
Professional Working
Slovenian
Native or Bilingual
Serbian
Full Professional
Timeline
Service Advisor
AutoDelta D.o.o.
04.2024 - Current
Service Advisor
Auto Center Žgajnar D.o.o.
06.2021 - 04.2024
Truck Mechanic
Iveco Benussi D.o.o.
02.2015 - 04.2021
Srednja Šola Domžale