Nikolaos Pampalis
Summary
Motivated first-year IT student at the University of South Australia with a strong foundation in information technology concepts and practices. Extensive experience as a Restaurant Manager at McDonald's has led to the development of exceptional customer service skills, team leadership, and strategic planning abilities. This background has also strengthened problem-solving skills and the ability to work effectively under pressure.
Eager to apply for a role that is highly relevant to the field of study, providing practical experience that will complement academic pursuits.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's Cross Roads
07.2022 - Current
- Troubleshooting of equipment and technology issues. Use resources to identify alternative resolutions
- Effective communication of technical problems to support channels
- Use of IT systems and applications to gain information, plan, report and communicate
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Customer Experience Manager
McDonalds Murray Bridge
09.2022 - 06.2023
- Basic troubleshooting of IT issues before escalating
- Lodge equipment and IT issues and requests where needed
- Use diagnostic and shift planning tools
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Bachelor of Information Technology - Software Development
University of South Australia
Mawson Lakes, SA10.2026
Skills
- Problem solving
- Communication
- IT Troubleshooting
- Software Updates
- Hardware installations
- Network Administration
- Problem-solving skills
- IT Troubleshooting
- Device configuration
- Adaptability
Certification
- CCNAv7: Introduction to Networks, Cisco Netcad - 2021
- Leading Great Restaurants, McDonald's Australia, 2023
- Operations Technology Program Pro, McDonald's Australia - 2024
Additional Information
Billy Bizilis
Lecturer
University of South Australia Mawson Lakes
billy.bizilis@unisa.edu.au
Navneet Bhullar
Operetions Supervisor
McDonald's Cross Roads SA
navneet.bhullar@au.stores.mcd.com
Achsa Binu George
Operations Supervisor
McDonald's Croydon SA
achsa.binugeorge@au.stores.mcd.com
Timeline
Customer Experience Manager
McDonalds Murray Bridge
09.2022 - 06.2023
Restaurant Manager
McDonald's Cross Roads
07.2022 - Current
Bachelor of Information Technology - Software Development
University of South Australia