Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Nikolaos Pampalis

Summary

Motivated first-year IT student at the University of South Australia with a strong foundation in information technology concepts and practices. Extensive experience as a Restaurant Manager at McDonald's has led to the development of exceptional customer service skills, team leadership, and strategic planning abilities. This background has also strengthened problem-solving skills and the ability to work effectively under pressure.


Eager to apply for a role that is highly relevant to the field of study, providing practical experience that will complement academic pursuits.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Manager

McDonald's Cross Roads
07.2022 - Current
  • Troubleshooting of equipment and technology issues. Use resources to identify alternative resolutions
  • Effective communication of technical problems to support channels
  • Use of IT systems and applications to gain information, plan, report and communicate
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Customer Experience Manager

McDonalds Murray Bridge
09.2022 - 06.2023
  • Basic troubleshooting of IT issues before escalating
  • Lodge equipment and IT issues and requests where needed
  • Use diagnostic and shift planning tools
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

Bachelor of Information Technology - Software Development

University of South Australia
Mawson Lakes, SA
10.2026

Skills

  • Problem solving
  • Communication
  • IT Troubleshooting
  • Software Updates
  • Hardware installations
  • Network Administration
  • Problem-solving skills
  • IT Troubleshooting
  • Device configuration
  • Adaptability

Certification

  • CCNAv7: Introduction to Networks, Cisco Netcad - 2021
  • Leading Great Restaurants, McDonald's Australia, 2023
  • Operations Technology Program Pro, McDonald's Australia - 2024


Additional Information

Billy Bizilis

Lecturer

University of South Australia Mawson Lakes

billy.bizilis@unisa.edu.au


Navneet Bhullar

Operetions Supervisor

McDonald's Cross Roads SA

navneet.bhullar@au.stores.mcd.com


Achsa Binu George

Operations Supervisor

McDonald's Croydon SA

achsa.binugeorge@au.stores.mcd.com



Timeline

Customer Experience Manager

McDonalds Murray Bridge
09.2022 - 06.2023

Restaurant Manager

McDonald's Cross Roads
07.2022 - Current

Bachelor of Information Technology - Software Development

University of South Australia
Nikolaos Pampalis