Nilam Kharel
Campsie,NSW
Summary
Trustworthy and dedicated Retail Trade Assistant with 1 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
British Petroleum
04.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Kitchen Staff Member
Stix Catering
07.2022 - 03.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
High School Diploma -
Australian Harbour International College
Surry Hills, NSW05.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Cash Management
Certification
- Licensed Responsible Service of Alcohol
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Cashier
British Petroleum
04.2023 - Current
Kitchen Staff Member
Stix Catering
07.2022 - 03.2023
High School Diploma -
Australian Harbour International College
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