Nilam Shahi
Canberra,ACT
Summary
Dynamic and results-driven Restaurant Manager with over 5 years of experience in the hospitality industry, known for leading high-performing teams and delivering exceptional customer experiences. Skilled in daily operations management, staff training, cost control, and strategic planning. Passionate about creating a positive dining environment that drives customer loyalty and team engagement. Committed to upholding the highest standards in food safety, service quality, and operational efficiency. Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Dickson Taphouse
07.2024 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Managed staff schedules and assignments to optimize workflow efficiency.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored inventory levels and ordered supplies to ensure adequate stock availability.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Enforced health and safety regulations to maintain a safe working environment.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Collaborated with upper management to improve productivity of operations.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Ensured adherence to health and safety regulations throughout the premises.
- Maintained accurate records of staff attendance, sales figures and stock levels.
General Manager
The Bavarian
03.2024 - 07.2024
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Developed and implemented marketing strategies to increase brand visibility.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Trained and mentored team members to enhance skills and performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Restaurant Manager
The Bavarian
04.2023 - 03.2024
- Managed daily restaurant operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff on best practices and operational procedures.
- Developed menus in collaboration with chefs to enhance dining experience.
- Oversaw inventory management, including ordering and stock control processes.
- Ensured compliance with all food safety regulations and sanitation standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Assistant Restaurant Manager
The Bavarian
02.2022 - 04.2023
- Managed inventory levels and coordinated supply orders for timely deliveries.
- Assisted in developing marketing strategies to enhance customer engagement.
- Scheduled staff shifts to optimize coverage during peak hours and special events.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Supervisor
The Bavarian
10.2021 - 02.2022
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Established good customer relations and excellent service to build and retain loyal customers.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Waitperson
The Bavarian
10.2019 - 10.2021
- Welcomed and seated guests in a friendly and professional manner
- Took accurate food and beverage orders and served them promptly
- Maintained cleanliness of tables and dining areas
- Handled customer inquiries, complaints, and requests with care
- Processed payments and ensured correct billing
Education
Bachelor of Management - Travel And Tourism Management
Nepal Academy of Tourism And Hospitality Management
Nepal06-2015
Cert IV - Work Health And Safety
Dynamic Training Service
Canberra, ACT07-2025
Master of Tourism and Hotel Management -
International College of Management
Sydney12.2020
Skills
- Hospitality
- Customer Service
- Food and Beverage Services
- Front of House
- Team Leadership
- Guest Experience
- Customer Interaction
- Store Management
- Positive Attitude
- Respectful
- Health and safety
- Process updates
- Customer communication
Certification
ACT Responsible Service of Alcohol Certificate
Languages
- Hindi
- Nepali
- English
Roles And Responsibilities
- Welcomed and seated guests in a friendly and professional manner
- Took accurate food and beverage orders and served them promptly
- Maintained cleanliness of tables and dining areas
- Handled customer inquiries, complaints, and requests with care
- Processed payments and ensured correct billing
Timeline
Duty Manager
Dickson Taphouse
07.2024 - Current
General Manager
The Bavarian
03.2024 - 07.2024
Restaurant Manager
The Bavarian
04.2023 - 03.2024
Assistant Restaurant Manager
The Bavarian
02.2022 - 04.2023
Supervisor
The Bavarian
10.2021 - 02.2022
Waitperson
The Bavarian
10.2019 - 10.2021
Bachelor of Management - Travel And Tourism Management
Nepal Academy of Tourism And Hospitality Management
Cert IV - Work Health And Safety
Dynamic Training Service
Master of Tourism and Hotel Management -
International College of Management