Summary
Overview
Work History
Education
Skills
Timeline
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Nilay Kalkan

Summary

An enthusiastic professional individual who is seeking a new challenging career with many years of delivering exceptional customer service in various industries. I am confident and hard working always striving to perform in all tasks, eager to learn new skills to further advance my knowledge. I am reliable and dedicated to commencing in a new environment that will benefit from my superior commitment to customer satisfaction, effective communication skills, and the ability to build rapport with diverse clientele.

Overview

6
6
years of professional experience

Work History

Office Coordinator

JD Sports Head Office
10.2022 - Current


  • Facilitate the orientation process for new hires, ensuring they receive an introduction to company policies, culture, and the overall work environment
  • Organised HR-related events, such as team-building activities, monthly lunches and other initiatives to create a positive workplace culture.
  • Managed event logistics, including venue selection, catering and coordination with external vendors.
  • Schedule and coordinate meetings, appointments, and travel arrangements for employees.
  • Provide comprehensive administrative assistance to various departments, including managing correspondence, scheduling meetings, and maintaining office supplies.
  • Oversee day-to-day operations of the office, including maintenance, cleanliness, and ensuring a safe and comfortable work environment.

Salon Operations Manager

Sarah Jade Hair
11.2021 - 04.2022
  • Greeted Incoming clients and visitors professionally and provided friendly, knowledgeable assistance.
  • Processed and fulfilled online hair care orders using Shopify.
  • Monitor and manage salon inventory, including hair care products and salon supplies.
  • Maintained the company's social media presence by posting promotional ads, answering posts and monitoring responses.
  • Stay informed about social media trends and changes in algorithms, adapting the strategy accordingly to maintain a competitive online presence.
  • Created and maintained a content calendar to ensure consistent and timely delivery of content across platforms.
  • Produced and edited captivating short-form videos using InShot, Instagram Reels, and TikTok, resulting in a 20% increase in audience engagement.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant Store Manager

Culture Kings Sydney
09.2017 - 11.2022
  • Assisted in recruiting, training, and supervising a dynamic team of retail staff.
  • Provided ongoing training for staff to enhance product knowledge and customer service skills.
  • Produced engaging and visually appealing content for Culture Kings social media platforms, including Instagram, Snapchat and TikTok.
  • Collaborated with the visual merchandising team to create compelling displays that showcase the latest streetwear trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed daily store operations, including inventory control, customer service, and staff scheduling.

Education

High School Diploma -

Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSW
09.2016

Skills

  • Organisation and Efficiency
  • Communication
  • Sales Engagement
  • Adaptability
  • Client Relations
  • Excellent Multi-Tasking Skills
  • Administrative Support

Timeline

Office Coordinator

JD Sports Head Office
10.2022 - Current

Salon Operations Manager

Sarah Jade Hair
11.2021 - 04.2022

Assistant Store Manager

Culture Kings Sydney
09.2017 - 11.2022

High School Diploma -

Sydney Secondary College - Blackwattle Bay Campus

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Nilay Kalkan