Nilesh Hari
System Support Analyst/Data Analyst/ICT Support/Insights And Reports/ Analyst Programmer
Klemzig,SA
Summary
As a versatile graduate with IT employment experience, I am keen to add value to a company and develop IT skills by learning new technologies and keep up to date with the latest industry trends with IT support and analyst environment. Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
1
1
Certification
7
7
years of post-secondary education
7
7
years of professional experience
Work History
System Support Analyst
Department Of Education South Australia
Adelaide, SA
06.2020 - Current
- IT System support with educational software and provide L1 /L2 support to network and server activities
- Managing software assets and IT infrastructure products. Supported my team by creating system models, diagrams, and charts.
- Use of powershell, linux and networking commands, windows AD for user logins and group access
- Assisted in deploying hardware and software imaging using System center.
- Supporting the setup and connectivity of all PC’s, servers, printers and laptops which includes network infrastructure and data cabling.
- Repairing and fixing the desktop, laptop and upgrading the software and hardware components.
- Updating the asset management as per the department requirement.
- Create purchase order for new products and ensure delivery standards are maintained and fixed.
- Programming school intranet website for routing maintenance and update
- Create dashboard with reports containing waitlist, sign in and off, new enrollments and timings.
Junior Data Analyst
Jaybro Pty Ltd, Sydney
Sydney, NSW
01.2018 - 05.2018
- Administering Active Directory, user setups and modifications.
- Create and build reports using Power BI for reporting purpose.
- Extracting and reporting through SQL Server and SSRS
- Develop proactive reports, metrics and scorecards that offer strategic insights for HR and finance department
- Evaluated and adopted new technologies to address changing industry needs. Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Presented to Executive team leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Provide inputs for implementation of intranet site using word press for collaboration and build relationships among various teams
- Provide L1 support to Epicor Prophet 21 by fixing issues based on priorities for payroll and CRM
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Retail Analyst
CTC Group Pty Ltd, Sydney
Sydney, NSW
12.2015 - 12.2017
- Utilized Microsoft dynamics to track and place purchase orders based on analysis of stocks and data.
- Engaged and negotiated with customers to buy and sell products.
- Performed stock tracking and on-hand inventory holding analysis.
- Fetched monthly and quarterly data, query product and invoices for financial reporting purpose.
- Check for order invoices, track and provide support to the necessary clients based on the invoice items.
- Entered customer interaction details in Dynamics software to track requests, document problems and record solutions offered.
- Gathered, documented and modeled data to assess business trends.
Support Programmer
Cognizant Technology Solutions
Chennai, Tamil Nadu
03.2015 - 09.2015
- Key Responsibilities.
- Handling, monitoring and support activities for Microsoft products.
- Created tickets for user’s problems and monitored ticket queue for complete resolution.
- Solve client request through remote desktop mode and screen sharing methods.
- Provided L1, L2 and application operation support and resolve tickets based on priority.
- Verified data and request for different regions and make sure tickets was updated with latest information and resolved severity tickets as per SLA.
- Respond to calls and politely assist customers on their product and services.
- Use checklist to track my activities and finish off in time.
- Ensure back up of activities are done on time to time basis.
- Organize meeting rooms for monthly and weekly status meeting.
- Exceeded goals through effective task prioritization and great work ethic.
Software Engineer
Hexaware Technologies
Chennai, India
01.2012 - 03.2015
- Developed and delivered reports available in pipeline and coordinated team member activities based on priority.
- Analysed functional requirements and prepared business design document which contained business rules to be implemented for reporting and ETL purpose.
- Used SSIS to transform data from source to target and monitored workflow task of monthly and quarterly schedule.
- Perform data modelling in Framework Manager and publish the package.
- Performed transformation using ETL tools and published package which acted as data source for other reporting environments such as Cognos and Business Objects.
- Ensured quality standards were followed while executing tasks Unit Testing.
- Prepared test cases for report testing and performed unit testing based on mock ups provided.
- Reconciled with existing report or query the SQL database to get the desired result.
- Tested developed reports against checklist to ensure quality standards are followed.
- Prepared root cause analysis documents for any data discrepancy in existing reports and mappings Deployment Activity.
- Released code to test and QA environment by following code release document and maintaining revision history.
- Track reviews and defects for internal and external audit purpose.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Education
Graduate diploma - IT Networking
Jabin Hopkins Institute of Technology
Adelaide 01.2018 - 01.2019
Master of Science - Project Management And Supply Chain Management
University of Wollongong
Sydney 01.2015 - 01.2017
Bachelor of Science - Computer Science Engineering
VIT University
Vellore 01.2007 - 01.2011
Skills
Office 365,MS Exchange, Active directory management, VM ware
Power BI, Cognos 8 and 10, Business objects, SSRS
Windows server 2012/2016, SQL server and Oracle
SQL, HTML, CSS, C, DAX basic, linux, power shell scripting, IT networking and CISCO
Informatica, SSIS, SAS visual, Word Press, Sharepoint
Microsoft project, smart sheet, Dynamics AX, RX, Epicor 21 Basic
Certification
Completed IT Essentials certificate course from CISCO Academy
Accomplishments
Network and Server Upgrade
- Involved in upgrading wifi and server upgrade by deploying new switches and configuring servers
- Ensure all ports are communicating with LAN, Wireless and VOIP
Dashboard creation and inputs to SharePoint Implementation
- Created dashboard for HR purpose regarding head count, on-board and off-board using Power BI and performance appraisal process
- Collaborate with team and provide inputs on implementation of SharePoint and mango apps across the organization
- Creation of Dashboard for predictive analysis and present case scenario to the clients
Report Upgrade and Database Migration
- Migrated reports of version 8 into model files of Cognos10.1.1. along with database from SQL server environment to Green Plum database
- Cognos Installation on Test Server
Timeline
System Support Analyst
Department Of Education South Australia
06.2020 - Current
Junior Data Analyst
Jaybro Pty Ltd, Sydney
01.2018 - 05.2018
Graduate diploma - IT Networking
Jabin Hopkins Institute of Technology
01.2018 - 01.2019
Retail Analyst
CTC Group Pty Ltd, Sydney
12.2015 - 12.2017
Support Programmer
Cognizant Technology Solutions
03.2015 - 09.2015
Master of Science - Project Management And Supply Chain Management
University of Wollongong
01.2015 - 01.2017
Software Engineer
Hexaware Technologies
01.2012 - 03.2015
Bachelor of Science - Computer Science Engineering
VIT University
01.2007 - 01.2011