NILESHNI DEVI
LIVERPOOL
Summary
To join a high-profile business institution and to use my knowledge
Qualified support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
All Care disabilities
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Facilitated peer support groups to help clients connect with others.
- Utilized evidence-based practices to provide effective interventions for clients.
- Educated clients and families on mental health, wellness and recovery topics.
Team Leader
Danam Fiji Ltd
01.2015 - 01.2023
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Machinist
Danam Fiji Ltd
01.2019 - 01.2015
- Used CNC and manual equipment to perform both initial and final machining.
- Manually set up machinery, lathes, and grinders.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
- Completed projects on time and under budget and maintained equipment and tools.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Reduced waste and increased material utilization with precise measurement and cutting techniques.
- Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.
- Reduced error and non-conformances with by utilizing fixtures and cutting tools on CNC machines.
- Collaborated with engineering teams to refine product designs for manufacturability.
- Recommended adjustments to production processes to optimize product quality.
- Researched and identified new machining technologies and techniques.
- Devised and implemented process improvements to enhance production.
- Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
- Collaborated with engineers and other machinists to develop optimal machining processes.
- Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
- Calibrated and aligned machine components for proper functioning.
- Adapted quickly to new and changing technologies in machining field.
- Developed jigs, fixtures and tooling to meet production requirements.
- Established machining parameters and test runs for new parts and components.
- Trained and mentored new and existing machinists on proper machining techniques.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Inspected and measured machined parts for conformance to specified tolerances.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
- Used various precision measuring instruments to check workpiece accuracy.
- Minimized material waste, calculating optimal cutting paths and material usage in advance.
Education
Certificate IV - Ageing support
Kingsford Academy Australia
Sydney, NSW08.2025
Diploma - Community Services
Trinity Institute Australia
Sydney, NSW01.2023
Secondary Education -
Tavua College
Fiji Islands01.2010
Primary Education -
Tagi Tagi Public School
Fiji Islands01.1996
High School Diploma -
KINGSFORD ACADEMY AUSTRALIA
Sydney, NSW07.2025
Skills
- Ability to supervise peers or younger and delegate tasks
- Patient and committed to a team atmosphere
- Strong leadership and excellent verbal and written communication skills
- Goal oriented, driven to be successful
- Computer skills
- Having a friendly and approachable personality
- Cultural sensitivity
- Mobility support
- Meal preparation
- Active listening
- Confidentiality and privacy
- Daily living assistance
- Emotional support
- Cleaning and sanitizing
Certification
- CPR – Kingsford International Institute 2024-2025
- Certificate of completion of basic of computing – 2006
Language
Fluent in English and Hindi
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Community Cleanup
- Advocacy Campaigns
Timeline
Support Worker
All Care disabilities
01.2024 - Current
Machinist
Danam Fiji Ltd
01.2019 - 01.2015
Team Leader
Danam Fiji Ltd
01.2015 - 01.2023
Certificate IV - Ageing support
Kingsford Academy Australia
Diploma - Community Services
Trinity Institute Australia
Secondary Education -
Tavua College
Primary Education -
Tagi Tagi Public School
High School Diploma -
KINGSFORD ACADEMY AUSTRALIA
Hobbies and Interests
People-oriented; enjoys developing people skills/social skills; charity work (helping the poor without profit.), I believe that no one is complete with respect to knowledge and understanding. I always try learning and teaching myself something new to help me achieve what I want to be in life., Helping with other people with disabilities or older people., Caring for one another.
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