Kapurawarige Niluka Priyadarshani Fernando
Sevenhills
Summary
Dedicated Customer Service Assistant backed with more than 13 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
News Agency Lalor Park
05.2024 - 08.2024
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales Associate
Dufry Shops Pty Ltd
07.2010 - 08.2023
• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers
Education
Accounting And Business Management
St. Peter's College, Negombo
Negombo, Sri LankaCertificate 3 in Early Childhood Education And Care
H & H Accredited Training Pty Ltd
Granville, NSWSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Stocking and Receiving
Personality Profile
- Hard working
- Self Confidence
- Team Working
- Creativity
Professional Objectives
To be a leader in the profession to drive a team to a greater organizational Objective while being an admirer to team mates by utilizing my natural skills of personnel relationship & with the experiences in work.
Personal Information
- Date of Birth: 01/06/91
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
- Religion: Roman Catholic
Certification
- Followed Diploma in Marketing Management Course at Aquinas College Colombo
- Followed Level 1 English for Business(BCCI) Course at JMC Colombo
- Followed National Certificate of Application(NCCA) Basic Level in Zonal Education Computer Resource Centre Dalupotha
- Successfully completed AAT Intermediate Level 2 Course at CBS Negombo
Extracurricular Activities
- A Member of Mother Welankanni Youth Society-Dalupotha
- A member of School Junior & Senior Prefect Association Committee member of School Commerce Association
- House Captain in School 2008 St. Peter's College - Negombo
References
- G. H. Reshan Fernando +61431224218
- Dinesha Costa +61406065014
Timeline
Customer Service Assistant
News Agency Lalor Park
05.2024 - 08.2024
Sales Associate
Dufry Shops Pty Ltd
07.2010 - 08.2023
- Followed Diploma in Marketing Management Course at Aquinas College Colombo
- Followed Level 1 English for Business(BCCI) Course at JMC Colombo
- Followed National Certificate of Application(NCCA) Basic Level in Zonal Education Computer Resource Centre Dalupotha
- Successfully completed AAT Intermediate Level 2 Course at CBS Negombo
Accounting And Business Management
St. Peter's College, Negombo
Certificate 3 in Early Childhood Education And Care
H & H Accredited Training Pty Ltd
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