Nimesh Sheth
Service Manager
Perth,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. combined with skills in marketing and customer management.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Service Manager
Hitachi Energy Australia Pty. Ltd
Perth/Welshpool , WA
2023.03 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Manager and Factory Manager Bushings
Hitachi Energy India Ltd.
Vadodara , Gujarat
2018.07 - 2022.09
- From Sept'22 , taking care of only Service portfolio
- For more than 2 years - handled three (3) functions i.e. Service Manager, Bushing Factory and Project Management from 2019 to 2021.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained records of service transactions and customer feedback for future reference.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Head - Project Management
Hitachi Energy India Ltd.
Vadodara , Gujarat
2011.01 - 2021.09
- Handled various project with help of Project Managers.
- Trained Team for Project Management skills and provided exposure to handle situation on their own
- All project managers were certified by Hitachi Project Management Frame work
- Handled complex project involving Civil Works
- Have handled 9 projects with civil works at a time
- complex civil work involving > 2000 Nos. Piles near to sea shore , in extreme weather of >45 Deg. Temp. and totally different culture.
- Significant Achievements
- Received Insurance claim of approx. 1MUSD for failure of transformer in short circuit
- Collected approx. 3 MUSD Payment from Vedant by using excellent repport and customer relations which were otherwise written off
- Completed almost impossible civil work which was important for 1 Nation 1 Grid - Project of India with involvement of Prime Minister of India - completed civil work within 14 days by working 24 hours supervised by me personally , Motivated local villagers for giving output.
Head of Sales
Siemens Ltd.
Mumbai , Western Region - India
2009.01 - 2011.01
- Turn-Key Projects – Western Region
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Negotiated more favorable rates and delivery times with vendors.
- Good Technical knowledge of competitor products and used in negotiation with customers
Sales, Marketing & Execution
Siemens Ltd.
Vadodara & Mumbai , Gujarat And Maharashtra
1996.01 - 2009.01
- Responsible for Sales, Marketing and Execution of Business Volume >35MUSD
- Consistently achieved Sales, Revenue and Profit targets
- Bagged and executed various kind of projects successfully,
- Bagged and handled innovative project for Plasma Research - with 50% cost saving and profit of 20% .
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue [Number]%.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about technology, upgrades, sizing and new trend in technology.
Education
Bachelor of Engineering - Electrical - Electrical
1990.08 - 1994.09
Skills
Contract Management
undefinedAccomplishments
- Good at Multi-Tasking and prioritising alongwith balancing communication with team and Customers - Handled 4 functions at a time (1) Head Project Management (2) Bushing Factory (3) Service Manager (4) Buhing Factory - Project Manager for expansion.
- Set up Dry Bushing Factory
- First time received insurance claim of short circuit failed transformers saving approx. 1MUSD for company.
- Collected approx. 4MUSD from Customer - Vedanta with my strong relationship and repport with customer and continuous persuation , perservance.
- Financial of Service Unit for FY 22 - EBIT OF 1.5MUSD with 50% more than Budget and having exceeded / met all KPIs.
- Had completed a project for Plasma Research - a Innovative project with cost difference of 50% at 20% profit
- Completed civil work in 23 days against 90days with 24hours working at site for a prestigous project of country - 1 Nation 1 grid at Solapur Substation.
- Special Training
- Have gone through a training “Program for Business Managers “at IIM - Bangalore (Indian Institute of Management) for 10week (While in Siemens)
- Negotiation and Selling skills – “SPIN” Technique Through NIS SPARTA (While in Siemens)
- OMP Graduate
- Awarded “ Best Employee “ during Excellence Award 2009 at Siemens
- Won Interdivision Cricket Tournament as a Captain at Siemens
Playing Cricket , Badminton, Table Tennis , Tennis,, Listening Music
Won Interdivision cricket tournament under my captaincy at Siemens
Have participated in Cricket and Badminton tournaments
Love Hindi Music
Timeline
Service Manager - Hitachi Energy Australia Pty. Ltd
2023.03 - Current
Service Manager and Factory Manager Bushings - Hitachi Energy India Ltd.
2018.07 - 2022.09
Head - Project Management - Hitachi Energy India Ltd.
2011.01 - 2021.09
Head of Sales - Siemens Ltd.
2009.01 - 2011.01
Sales, Marketing & Execution - Siemens Ltd.
1996.01 - 2009.01
Birla Vishwakarma Mahavidyalaya (BVM) - Bachelor of Engineering - Electrical, Electrical
1990.08 - 1994.09
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