Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NINAWA NANO

Sydney,NSW

Summary

A strong leader and problem-solver dedicated to offering exceptional assistance to team members and clients, as well as serving clients in a professional manner. Detail-oriented team player with strong organisational skills. I am a responsible, patient, and ambitious person as well as a good listener who likes to take on new challenges. I am also a determined student with skills in leadership and customer service of 2 years experience.


Overview

2
2
years of professional experience

Work History

Receptionist, Customer Service

Subway
02.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.


  • Confirmed appointments, communicated with clients, and updated client records.


  • Answered phone promptly.


  • Maintained confidentiality of information regarding clients and company.


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


  • Handled customer inquiries and suggestions courteously and professionally.


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Paralegal Student Assistant

Penrose Lawyers
12.2018 - 12.2018
  • Organizing files of clients.
  • Editing Statements of Particulars.
  • Research Tasks- E.g. Finding Rehabilitation Specialists in Melbourne and calling them.
  • Communicating and planning ideas with the lawyers over certain tasks.
  • Making and answering phone calls.

Education

BBA - LAW And ARTS

Western Sydney University
Sydney, NSW
03.2025

HSC - HSC - Year 12

Fairfield High School
Fairfield, NSW
09.2020

Skills

  • Word processing
  • Good communication skills
  • Problem-solving Skills
  • Teamwork skills
  • Google Docs
  • Answer Telephone Calls
  • Visitor Check-In
  • Making Appointments
  • Appointment Booking
  • Customer and Client Relations
  • Office Administration

Languages

Assyrian
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual

Timeline

Receptionist, Customer Service

Subway
02.2021 - Current

Paralegal Student Assistant

Penrose Lawyers
12.2018 - 12.2018

BBA - LAW And ARTS

Western Sydney University

HSC - HSC - Year 12

Fairfield High School

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