NIPUNN KHURANA
Sydney,NSW
Summary
Dynamic and customer-focused professional with a proven track record in customer service and sales. Passionate about delivering exceptional customer experiences, I thrive in fast-paced retail environments. My background in service crew roles and marketing analysis has honed my ability to understand customer needs, effectively communicate product benefits, and drive sales.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Guzman Y Gomez
08.2023 - Current
- Delivered outstanding customer service, consistently receiving positive feedback for friendliness and efficiency.
- Actively engaged with customers to understand their preferences, contributing to an increase in customer satisfaction levels.
- Assisted in promoting new menu items, demonstrating a knack for persuasive communication and upselling techniques.
- Collaborated with team members to ensure a clean and welcoming store environment, aligning with retail standards.
Marketing Analyst
Pragati Corporation
07.2022 - 07.2023
- Implemented digital marketing strategies, aligning team efforts with organizational goals and supporting management in administrative tasks.
- Lead sales team to ensure timeliness with order deliveries.
- Facilitated sales growth by analyzing market trends and customer feedback to inform strategic marketing initiatives.
Assistant Pension Administrator
FNZ Capital Group
03.2022 - 06.2023
- Handled ‘Stage 1’ Client Queries of Pensioners all over UK.
- Coordinated with Vanguard (Investment Company) in assisting SIPP (Self Invested Personal Pension) plan’s client cases.
- Prepared documentation for the clients in ‘Stage 2’ process
Education
Master of Business Analytics - IT
University of Tech Sydney
Sydney, NSW07.2025
Master of Science - Financial Technology
University of Strathclyde
Glasgow, UK09.2021
Bachelor of Commerce - Accounting And Finance
O.P.Jindal Global University
Delhi08.2020
Skills
- Customer Service
- Sales and Persuasion
- Communication Skills
- Team Collaboration
- Problem-Solving
github.com/nipunn922
My github profile include Data Analysis projects using programming and DBMS languages such as Python, SQL and SAS.
Timeline
Service Crew Member
Guzman Y Gomez
08.2023 - Current
Marketing Analyst
Pragati Corporation
07.2022 - 07.2023
Assistant Pension Administrator
FNZ Capital Group
03.2022 - 06.2023
Master of Business Analytics - IT
University of Tech Sydney
Master of Science - Financial Technology
University of Strathclyde
Bachelor of Commerce - Accounting And Finance
O.P.Jindal Global University
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