Summary
Overview
Work History
Education
Skills
Timeline
Generic

NI PUTU AYU SRI DIANAWATI

Sunnybank

Summary

A highly motivated and dedicated individual with experience in customer service, hospitality, and financial services. A graduate of SMK Negeri 2 Denpasar and currently pursuing a Diploma in Cookery and Hospitality at Cambridge College in Brisbane. Committed to delivering excellent service, with strong communication and interpersonal skills. Seeking a position where I can gain valuable hands-on experience, develop professionally, and contribute meaningfully to a dynamic team environment.

Overview

3
3
years of professional experience

Work History

Waitress Trainee

Chatterbox Cafe Sunnybank
02.2024 - Current
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Cashier and Hostess

TG Food Corner
08.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista

Hierarki Bali Coffee
04.2024 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Bank Teller Intern

PT Bank Central Asia Tbk (BCA)
10.2022 - 02.2024
  • Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained security protocols, reporting suspicious activity to supervisors in compliance with bank policies.
  • Boosted operational efficiency by reconciling discrepancies between cash balances and transaction reports promptly.
  • Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
  • Contributed to branch sales goals by cross-selling bank products and services during customer interactions.

Education

High School Diploma -

Cambridge College Australia
Level 5, 269 Wickham Street, Fortitude Valley Qld
10-2026

Skills

  • Order taking
  • Handling complaints
  • Work ethic and integrity
  • Customer assistance
  • Coffee expertise
  • Drink customization
  • Professionalism and courtesy
  • Basic accounting principles

Timeline

Cashier and Hostess

TG Food Corner
08.2024 - 12.2024

Barista

Hierarki Bali Coffee
04.2024 - 07.2024

Waitress Trainee

Chatterbox Cafe Sunnybank
02.2024 - Current

Bank Teller Intern

PT Bank Central Asia Tbk (BCA)
10.2022 - 02.2024

High School Diploma -

Cambridge College Australia

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NI PUTU AYU SRI DIANAWATI