NIRANJANA (JANA) THAPA
Pascoe Vale,VIC
Summary
As a curious and hardworking Technical Support Specialist. I thrive on solving tech puzzles and making things work seamlessly. With a passion for helping others navigate the digital realm, I bring a friendly approach to technical problem-solving. Eager to contribute my dedication and inquisitive mindset to a team that values innovation and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Support
INGENICO
Preston , VIC
2022.08 - Current
- Proficient in troubleshooting hardware and software issues, Strong knowledge of operating systems, Expertise in resolving network connectivity problems, Adept at providing remote support through various tools (CAMS, workstations, TMS, Remedy, TEM, IRP,AWS), Excellent computer skills (MS suite, Ticketing systems/CRM application)
Customer Support Representative
TELSTRA
Melbourne , VIC
2021.10 - 2022.08
- Responding to customer issues regarding their NBN services in a timely and accurate way, via phone, Identifying customer needs and helping in troubleshooting with customers using different software, Analyzing and reporting the issues and escalating them to another level if required, Installing routers and network systems, Reacting in a convenient way to service issues and demands, Maintaining computer networks and systems.
Junior Technician
SmartCIC
Melbourne , VIC
2019.06 - 2020.12
- Handling the technical aspects by checking cable connections, running tests, and effectively communicating the results to the relevant department. Troubleshooting and support and involving the monitoring of systems and providing onsite support based on remote engineer instructions, ensuring a convenient resolution. Fixing and replacing essential equipment, installing routers and network systems, and maintaining the overall health of computer networks and systems.
Education
Bachelors in information technology -
Federation University
01.2021
Advance Diploma of Information Technology -
Australasia Polytechnic
07.2019
Diploma of Information Technology -
Australasia Polytechnic
12.2018
Skills
- Remote Support using remote access services like TeamViewer, Waystation
- Helpdesk Support
- Router Setup and Installation
- Retail POS support
- Windows Server 2008, 2012, 2016
- Proficient Languages: C/C++, JAVA, HTML
- Proficient skills on Microsoft Office (Word, Excel, PowerPoint, Access & project)
Projects
Android Application Development, Federation University Australia, To Design and implement an android application for the Community called “Online platform for sharing economy to reduce hyper Consumption Project”
-Distinction
References
Available on Request.
Timeline
Technical Support
INGENICO
2022.08 - Current
Customer Support Representative
TELSTRA
2021.10 - 2022.08
Junior Technician
SmartCIC
2019.06 - 2020.12
Bachelors in information technology -
Federation University
Advance Diploma of Information Technology -
Australasia Polytechnic
Diploma of Information Technology -
Australasia Polytechnic
Similar Profiles
ZAFAR ZAFRULLAHZAFAR ZAFRULLAH
LOGISTICS OPERATOR at INGENICOLOGISTICS OPERATOR at INGENICO
Grant RichardsonGrant Richardson
Client Success Analyst at IngenicoClient Success Analyst at Ingenico
Harman KaurHarman Kaur
Repair Technician at IngenicoRepair Technician at Ingenico