WALTER TONY HARRISON
Burleigh Waters
Summary
Experienced professional in technical support, sales operations, and account management within electronics and technology distribution sectors. Skilled in troubleshooting technical issues, providing exceptional B2B service, and supporting pre- and post-sales activities. Recognized for clear communication, attention to detail, and managing customer relationships with professionalism and empathy. Seeking to bring technical expertise and solution-oriented service to ISCS team.
Overview
11
11
years of professional experience
Work History
Technical Sales & Support Specialist
Jaycar Electronics
01.2025 - Current
- Provide technical expertise on electronics components, kits, and tools to both retail and trade clients.
- Support customers with complex product queries, compatibility issues, and DIY applications.
- Assist in-store and online customers with tailored recommendations and system setups.
- Deliver consistent product education and demonstrations to enhance customer experience and satisfaction.
- Collaborate with technical support and procurement teams to provide feedback on product performance and improvements.
Wholesale & Technical Customer Service Representative
Electus Distribution (Jaycar Group)
01.2021 - 12.2024
- Provided Tier 1 and Tier 2 technical support to resellers and B2B clients in electronics distribution.
- Quoted and coordinated wholesale orders, managed CRM-based inquiries and warranty issues.
- Maintained high service standards for fault resolution, order processing, and technical inquiries across an extensive electronics product range.
Technical Support Administrator (Contract)
Hunter Douglas (Luxaflex)
10.2019 - 12.2020
- Delivered detailed technical advice for electronic and mechanical blind systems.
- Managed technical support for commercial, retail, and consumer accounts.
- Provided fault diagnostics, warranty resolutions, and remote guidance to installers and clients.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Returns & Sales Support Administrator
MacGear Australia
05.2018 - 09.2019
- Handled RMA processes, provided technical support, and managed customer service for B2B clients.
- Coordinated credit notes, inventory logistics, and supported technical inquiries on consumer electronics.
Online Operations Coordinator (Auburn)
Harvey Norman – Online Divisions
07.2016 - 05.2018
- Oversaw eCommerce order processing, customer resolution, and delivery scheduling.
- Supported inventory flow and resolved customer issues for electronics and technology purchases.
Customer First Team Member (Online)
Harvey Norman – Online Divisions
02.2015 - 07.2016
- Managed high-volume customer support calls, focusing on order resolution and electronics troubleshooting.
- Resolved escalations, returns, and technical inquiries across multiple product verticals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Warranty Administrator
AWA Limited
10.2014 - 02.2015
- Coordinated national service bookings and warranty repairs across Australia.
- Provided phone-based support and technical assistance on consumer electronics products.
Education
NCEA Level 3 - Information Technology, Graphics, English, Mathematics, Art, Māori
Dannevirke High School
Skills
- Technical Troubleshooting & Diagnostics
- Electronic Product Support (Security, Access Control, CCTV, IT)
- Sales Quoting & System Design Assistance
- B2B Account Management
- Warranty Claims & RMA Resolution
- CRM Documentation & Ticket Management
- Inventory & Order Processing
- Team Collaboration & Conflict Resolution
- Microsoft Office Suite
- CRM Systems (eg, Zendesk, Salesforce)
- Inventory & Order Processing Software
- Remote Access Tools (TeamViewer)
- Technical Documentation Platforms
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Technical Sales & Support Specialist
Jaycar Electronics
01.2025 - Current
Wholesale & Technical Customer Service Representative
Electus Distribution (Jaycar Group)
01.2021 - 12.2024
Technical Support Administrator (Contract)
Hunter Douglas (Luxaflex)
10.2019 - 12.2020
Returns & Sales Support Administrator
MacGear Australia
05.2018 - 09.2019
Online Operations Coordinator (Auburn)
Harvey Norman – Online Divisions
07.2016 - 05.2018
Customer First Team Member (Online)
Harvey Norman – Online Divisions
02.2015 - 07.2016
Warranty Administrator
AWA Limited
10.2014 - 02.2015
NCEA Level 3 - Information Technology, Graphics, English, Mathematics, Art, Māori
Dannevirke High School
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