Nirisha LAL
Quakers Hill,NSW
Summary
Versatile, reliant and proficient professional with over 6 years of experience supporting managers and executives in a busy office environment. Diversified skills include inventory control, cost analysis and building vendor relationships. Dedicated team player who works well under pressure and with minimum supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Purchasing Officer
EMPR Australia PTY Limited
11.2015 - 09.2022
- Assisted with adjustment of procedures to maximize department effectiveness
- Purchased new products and oversaw inventory stocking and availability
- Negotiated prices with suppliers
- Created purchase orders in SAP for various suppliers based on customer sales orders
- Ordering office/warehouse supplies
- Expedite customer orders
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors
- Performed monthly reconciliation of open purchasing orders
- Tracked inventory shipments and prepared spreadsheets detailing item information
Admin & Customer Service Assistant
The University of Fiji
08.2014 - 04.2015
- Delivering professional, high quality frontline customer service
- Carrying out administrative duties such as filing, typing, copying, binding and scanning
- Assisting with student applications, enrolment, intakes and orientations
- Filing and updating student academic and administration files
- Assisting planning, managing and organzing registration and induction for new students
- General office duties as required
- Providing information to students on enrolment, courses and admissions
- Triaging and responding to all call, email and internet enquiries within a timely and accurate manner
- Updating and maintaining student information and records into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
Global Operations Controller
Mindpearl
08.2013 - 01.2014
- Monitoring real time activity across four call centres (Cape Town, Barcelona, Brisbane and Suva)
- Monitoring adherence globally versus scheduled activities
- Providing first point of contact for global agents
producing reports (daily, weekly and monthly statistics) - Planning and reviewing schedules in relation to forecasted call volumes (CMS)
- Maintaining over 400 skills on CMS and agent group reports
- Logistics
- Compiling various reports
- Dealing with high call volumes during peak times which required upskilling and deskilling of agents
Customer Sales and Service Representative
Mindpearl
12.2011 - 07.2013
- Entering all types of customer data in a timely and accurate manner and in accordance with data entry standards into online system
- Perform intermediate cross checks and problem solving
- Entering and updating data
- Handling tasks, as required
- Assisting in documenting processes and procedures
- Enter and verify alphanumeric data from a variety of sources into a computer database
- General clerical duties - filing, copying, etc
Education
Bachelor of Arts - Tourism and Hospitality
The University of The South Pacific
Suva, Fiji Islands04.2013
Skills
- Supplier Relations
- Purchase Order Management
- Business Administration
- Office Supplies and Inventory
- Professional Communication Skills
- Greeting Visitors
- Comparing Quotations
- Purchase Order Reconciliation
- Administrative Support
- Supplier Tracking
- Inbound Phone Calls
- Team player
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Hobbies
- Travelling
- Baking
- Listening to music
- Dancing
- Shopping
Timeline
Purchasing Officer
EMPR Australia PTY Limited
11.2015 - 09.2022
Admin & Customer Service Assistant
The University of Fiji
08.2014 - 04.2015
Global Operations Controller
Mindpearl
08.2013 - 01.2014
Customer Sales and Service Representative
Mindpearl
12.2011 - 07.2013
Bachelor of Arts - Tourism and Hospitality
The University of The South Pacific
Similar Profiles
Wenjie (Jasmine) LiWenjie (Jasmine) Li
Senior Financial Accountant at SSP Australia Catering Pty LimitedSenior Financial Accountant at SSP Australia Catering Pty Limited
TITAWEE PHUNSRIBUNDITTITAWEE PHUNSRIBUNDIT
Meat Packer at JBS Australia Pty LimitedMeat Packer at JBS Australia Pty Limited
NARESH REDDY BOREDDYNARESH REDDY BOREDDY
AI/ML Engineer at Infosys Technologies (Australia) Pty. LimitedAI/ML Engineer at Infosys Technologies (Australia) Pty. Limited