Nirmal Kaur
47 Ace Drive Glenvale Toowoomba ,Australia
Summary
Organized hardworking and dependable candidate successful at managing multiple priorities with a positive attitude and had experience in multiple positions.Willingness to take on added responsibilities to meet team goals.Focused on customer satisfaction and team productivity.
Overview
13
13
years of professional experience
Work History
Educator
YMCA Gabbinbar OSHC
Toowoomba, QLD
12.2023 - Current
- Actively supervising and engaging with children.
- Preparing and serving up nutritious breakfast and afternoon tea and support the needs of children
- Ensure a safe and stimulating physical environment where children are protected from hazards or harm.
- Actively support every child to participate in the program and assisting in ensuring that the program promotes children’s agency ,choices and influence.
- Safely dropping and collecting children from their classrooms.
- Maintain strong relationships with children families and the school community.
- Assist in preparing interesting and engaging activities for the children.
Childcare Educator
Guppy’s Early Learning Centre
Chermside, QLD
09.2020 - 10.2022
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Maintaining children’s hygiene regimes.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Taught students basic academic, behavioral and social skills.
- Supervising children across their educational and recreational routines.
- Preparing materials and equipment for children's educational lessons and recreational activities.
- Planning and coordinating activities for children, and entertaining children through reading, mplaying games and other activities.
Admin,Receptionist
Fortune Landmark Hotel
India
03.2018 - 09.2018
- Resolved customer problems and complaints.
- Entered and maintained departmental records in company database.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
Assistant Manager
ICICI Bank
India
07.2014 - 04.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Receptionist
Focus Education Consultancy
India
02.2011 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Diploma Of Early Childhood Education And Care -
Axiom College
Brisbane, QLD06.2022
Master Of Business Administration -
Sikkim And Manipal University
India 05.2016
Post Graduation Diploma In Banking And Finance -
Sikkim And Manipal University
India 06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Organization and Time Management
- Adaptability
- Multitasking Abilities
- Active listening
- Creativity
- Patience and persistence
- Planning and Decision making
- Leadership and management
Reference
Reference will be provided on request
Timeline
Educator
YMCA Gabbinbar OSHC
12.2023 - Current
Childcare Educator
Guppy’s Early Learning Centre
09.2020 - 10.2022
Admin,Receptionist
Fortune Landmark Hotel
03.2018 - 09.2018
Assistant Manager
ICICI Bank
07.2014 - 04.2018
Receptionist
Focus Education Consultancy
02.2011 - 05.2014
Diploma Of Early Childhood Education And Care -
Axiom College
Master Of Business Administration -
Sikkim And Manipal University
Post Graduation Diploma In Banking And Finance -
Sikkim And Manipal University