Nirmalkumar Patel
Thurgoona,NSW
Summary
Retail professional with extensive experience at Convenience Stores, specializing in customer service and conflict resolution. Demonstrated success in enhancing customer satisfaction through effective inventory management and in-depth product knowledge. Proficient in cash handling and visual merchandising, consistently building positive relationships with customers and team members.
Overview
5
5
years of professional experience
Work History
Team Member
Coles Group
Lavington, NSW
12.2024 - 05.2025
- Maintained stock levels and organized merchandise on shelves.
- Implemented visual merchandising standards to enhance product displays.
- Ensured compliance with health and safety regulations in the workplace.
- Maintained a clean and organized work area throughout shift.
Retail Assistant Manager
B Convenience store
Sydney, NSW
09.2020 - 11.2024
- Supervised daily store operations and ensured adherence to company policies.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Assisted in scheduling staff shifts to ensure optimal coverage during peak hours.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Developed relationships with customers by providing knowledgeable advice about products.
- Resolved conflicts between employees or customers in a professional manner.
Customer Service Representative
City Convenience
Sydney, NSW
03.2020 - 08.2020
- Managed inventory levels and restocked shelves as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Master of Information Technology - IT Network Security
Charles Sturt University
Sydney, NSW02-2022
Skills
- Customer service
- Inventory management
- Conflict resolution
- Cash handling
- Product knowledge
- Visual merchandising
References
References available upon request.
Timeline
Team Member
Coles Group
12.2024 - 05.2025
Retail Assistant Manager
B Convenience store
09.2020 - 11.2024
Customer Service Representative
City Convenience
03.2020 - 08.2020
Master of Information Technology - IT Network Security
Charles Sturt University
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