Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Professional Attributes
References
Timeline
Generic

Niroj Thapa

Canberra,ACT

Summary

Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Student Case Manager

YWCA Canberra
07.2025 - Current
  • Provide one-on-one case management to individuals experiencing homelessness, housing insecurity, and visa uncertainty.
  • Support clients to access education, training, and employment pathways in collaboration with community partners.
  • Conduct needs assessments, develop goal-oriented support plans, and monitor progress.
  • Maintain accurate case notes and reports in the SHIP database.
  • Apply trauma-informed and culturally sensitive approaches with clients from CALD backgrounds, including refugees and asylum seekers.

Volunteer

Community Services #1
, ACT
01.2025 - 03.2025
  • Assisted in delivering community engagement activities, playgroups, and educational workshops.
  • Supported program participants to build confidence, skills, and connections in the community.
  • Assisted in organizing community events and outreach programs.
  • Engaged with community members to promote awareness of services offered.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.

Emergency Case Coordinator

UnitingCare Kippax
07.2024 - 08.2024
  • Delivered crisis support, including food relief, financial assistance, and referrals to community services.
  • Worked closely with families, individuals, and service providers to address immediate and long-term needs.
  • Facilitated access to parenting programs, vocational education, and employment opportunities.
  • Built strong community connections in the Belconnen region through outreach and client advocacy.

Education

Master of Social Work (Qualifying) -

Western Sydney University
08.2025

Skills

  • Case management
  • Community outreach
  • Crisis intervention
  • Needs assessment
  • Effective communication
  • Data reporting
  • Client advocacy
  • Housing support
  • Trauma-informed practice
  • Strengths-based practice
  • Risk assessment
  • Safety planning
  • Inclusive practice
  • Microsoft Office Suite proficiency
  • SHIP database proficiency

Certification

  • Working with Vulnerable People Card, Current
  • National Police Check, Current
  • Understanding Refugee Experience, 05/01/25
  • Working with People from Refugee Backgrounds, 08/01/24
  • Domestic Violence Awareness & Response Training, 07/01/25
  • Communicating with clients from diverse language backgrounds, using interpreters, 08/01/25

Accomplishments

  • Successfully supported a high-needs client on an uncertain visa to access mental health resources, housing stability, and training opportunities.
  • Developed and implemented a mental health self-care toolkit for single men on uncertain visas, now used by YWCA Canberra caseworkers.
  • Delivered tenancy support services that prevented eviction for multiple vulnerable households.

Professional Attributes

  • Resilient and adaptable under pressure
  • Collaborative team player and independent worker
  • Committed to equity, inclusion, and social justice
  • Strong organisational and time management skills

References

References available upon request.

Timeline

Student Case Manager

YWCA Canberra
07.2025 - Current

Volunteer

Community Services #1
01.2025 - 03.2025

Emergency Case Coordinator

UnitingCare Kippax
07.2024 - 08.2024

Master of Social Work (Qualifying) -

Western Sydney University

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Niroj Thapa