NISCHAL KALAKHETI
Granville,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Woolworths where I excelled in customer service and problem-solving. Leveraged effective communication and academic advising skills to improve processes at EDELIGHT EDUCATION AND VISA SERVICES, boosting efficiency. Known for reliability, I consistently exceed employer expectations without compromising quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Woolworths
Neutral Bay NSW
07.2022 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Receptionist
Dr.BALLAIN SURGERY
Stanmore NSW
04.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Admissions Officer and Documentation
EDELIGHT EDUCATION AND VISA SERVICES
Sydney NSW
03.2022 - 11.2022
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Built relationships with high school counselors, fostering a network of referrals for potential applicants.
- Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
Education
Bachelor of Science - Information Technology
CHURCHILL INSTITUTE OF HIGHER EDUCATION
Parramatta NSW2027
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Effective Communication
- Creativity and Innovation
- Presentation Skills
- Cross-Functional Teamwork
- Academic advising
Accomplishments
- Collaborated with team of 30 in the development of project called variety dollar and we became second among all australia.
- Documented and resolved Visa refusal issue which led to successful visa granted rate later on .
Certification
- First Aid Certification
Languages
Nepali
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Customer Service Cashier
Woolworths
07.2022 - 11.2023
Receptionist
Dr.BALLAIN SURGERY
04.2022 - 08.2023
Admissions Officer and Documentation
EDELIGHT EDUCATION AND VISA SERVICES
03.2022 - 11.2022
Bachelor of Science - Information Technology
CHURCHILL INSTITUTE OF HIGHER EDUCATION