NISHAL AHMED
Melbourne,VIC
Summary
A Motivated Community Worker with a genuine interest in supporting community well-being and individual empowerment. Possesses strong organizational skills and a proactive approach to problem-solving. Effective communicator with a talent for building positive relationships and fostering a supportive environment. Dedicated to learning and applying principles of community development to contribute effectively to initiatives aimed at improving quality of life. Eager to leverage enthusiasm and commitment to make a meaningful difference in the lives of community members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Placement Student
THE SALVATION ARMY DOORWAYS
03.2024 - 05.2024
- Established trusting relationships with clients, fostering open communication and rapport building.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Assessed needs of each client and recommended appropriate services and resources.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Coordinated fundraising events that generated support for various community initiatives and projects.
Field Placement Student
Australian-Filipino Community Services
05.2023 - 10.2023
- Improved community engagement by organizing and leading youth outreach programs.
- Promoted community integration by providing extensive physical, emotional and social support.
- Streamlined administrative processes for more efficient management of community programs and services.
- Conducted thorough assessments to identify clients'' needs, enabling the creation of personalized therapeutic interventions.
- Collaborated with multidisciplinary teams in order to address complex client needs holistically.
Individual Support Worker
Little Sparrow Group
06.2022 - 11.2022
- Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
- Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
- Enhanced client well-being by providing personalized and compassionate care in daily activities.
- Developed individualized care plans to address specific needs and promote independence.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Utilized detailed documentation practices to maintain accurate records of services provided and progress observed.
Customer Service Representative
Europcar
06.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Bachelor of Community Services -
Acknowledge Education
Melbourne, VIC05.2024
Skills
- Active Listening and Understanding
- Assessment skills
- Records Management
- Client Engagement
- Professional boundaries
- Excellent computer skills
- Personal Counselling
- Community Outreach
- Needs Assessment
- Documentation Management
- Time management abilities
- Case Documentation
- Referral Coordination
- Client interaction
Certification
First Aid Certificate
WWCC
Timeline
Field Placement Student
THE SALVATION ARMY DOORWAYS
03.2024 - 05.2024
Field Placement Student
Australian-Filipino Community Services
05.2023 - 10.2023
Individual Support Worker
Little Sparrow Group
06.2022 - 11.2022
Customer Service Representative
Europcar
06.2019 - 05.2020
Bachelor of Community Services -
Acknowledge Education
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