Nissi Boafo
Summary
When it comes to working, I am passionate about customer service and helping clients feel heard and enjoy their experience in whatever space I am in. I am an organised and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a great willingness to take on added responsibilities and meet my team goals with a smile, ensuring that by the end of the day, a great sense of achievement has been accomplished.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
10.2023 - 12.2023
- Duration: 2 months
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing online orders.
- Generated labels for shelf items and labelled products.
Children's Ministry Teen Assistant
Shellharbour Community Church
03.2022 - Current
- Duration: 2 years 2 months
- Assisted in coordinating and supervising events, such as end-of-year celebrations or community service projects, to create meaningful experiences for kids.
- Served as a positive role model for kids by consistently demonstrating responsibility, respectfulness, and a strong work ethic throughout interactions.
- Maintained a clean and orderly environment by ensuring proper usage of equipment.
- Collaborated with Teen Assistants and Adults to develop innovative approaches to address the kids needs and concerns.
- Lead an individual small group where the kids can explore and interact with each other.
- Worked with directors to develop lesson plans and events for children.
- Provided guidance and coordination to other leaders.
Administration Support Assistant
DeciBelle
12.2022 - 06.2023
- Duration: 6 months
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Organized resources, records and personnel to accomplish targets.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimise schedules.
- Optimized resource usage by managing stationary inventory levels, ordering supplies, and maintaining equipment functionality.
Education
High School Diploma -
Shellharbour Anglican College
Dunmore, NSW09.2023
Bachelor of Medical And Health Science - Science
University of Wollongong
Wollongong, NSW11.2026
Skills
- Professional and mature
- Initiative-taking
- Project Planning
- Problem Solver
- Supply Restocking
- Willingness to Learn
- Organizing supplies
- Analytical Thinking
- Relationship Building
- Punctual Person
- Answering customer questions
- Can Drive
Accomplishments
- Completed all levels of the Duke of Ed Award
Timeline
Pharmacy Assistant
Chemist Warehouse
10.2023 - 12.2023
Administration Support Assistant
DeciBelle
12.2022 - 06.2023
Children's Ministry Teen Assistant
Shellharbour Community Church
03.2022 - Current
High School Diploma -
Shellharbour Anglican College
Bachelor of Medical And Health Science - Science
University of Wollongong
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