Nitha Aprillia
Ramsgate,NSW
Summary
Experienced supervisor bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Emirates Leisure Retail Australia
2022.07 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Assisting 50% manager work throughout the shift.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage, customer satisfaction and increasing sales in every opportunity.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
Guest Service Agent
Song Hotel, YWCA Sydney.
2022.06 - 2023.11
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Restaurant Team Member
DeVine Food And Wine Co.
2021.06 - 2022.09
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Served food and beverages promptly with focused attention to customer needs.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Guest Service Agent
The Sebel Chatswood
2021.09 - 2022.06
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Food and beverage attendant
Meat And Wine Co.
2018.08 - 2019.09
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Education
Advanced Diploma of Leadership of Management -
Via Education
Sydney, Australia07.2020
High School Diploma -
IKIFA Vocational High School
Jakarta, Indonesia.07.2016
Skills
- Fine-Dining Expertise
- Scheduling Staff
- Cost Control
- Staff Leadership
- Budget Development
- Inventory Management
- Staff Supervision
- Food Safety Compliance
- Worker Training
- Customer Service
- Staff Management
- Kitchen Staff Supervision
- Food and Beverage Service
- Work Area Inspection
- Opening and Closing Procedures
- Operational Reporting
- Cooking
- Work Schedule Creation
- Critical Thinking
- Food Presentation
Certification
- RSA
- First Aid
- Food Safety Supervisor
Additional Information
Efficient
Languages
Indonesian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Food and Beverage Supervisor
Emirates Leisure Retail Australia
2022.07 - Current
Guest Service Agent
Song Hotel, YWCA Sydney.
2022.06 - 2023.11
Guest Service Agent
The Sebel Chatswood
2021.09 - 2022.06
Restaurant Team Member
DeVine Food And Wine Co.
2021.06 - 2022.09
Food and beverage attendant
Meat And Wine Co.
2018.08 - 2019.09
Advanced Diploma of Leadership of Management -
Via Education
High School Diploma -
IKIFA Vocational High School
- RSA
- First Aid
- Food Safety Supervisor
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