Nitika Gogia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Collage
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with planning office events and meetings for smooth execution.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Customer Service Representative
Retail Company
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Advisor
Concentrix
08.2024 - Current
- Taking calls and ability to solve customer problems, questions or needs on the initial contact
- Developed strong relationships with clients through regular communication and excellent customer service.
- Team work, attend training time by time
- Sought ways to improve processes and services provided.
Education
Diploma of Business - Diploma of Business
Bond University
Gold Coast, QLD03-2023
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Office administration
- Front desk operations
- Multitasking and prioritization
- Call answering and routing
- Punctual and reliable
Timeline
Advisor
Concentrix
08.2024 - Current
Receptionist
Collage
Customer Service Representative
Retail Company
Diploma of Business - Diploma of Business
Bond University
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