Nitu Thapa
Professional Manager
Crestwood,NSW
Summary
Insightful manager with over two years of successful experience along with strengths in management and leadership skills backed by qualification in professional accounting is eager to secure position in advertised position . Utilize strong analytical skills combined with excellent theoretical background and practical experiences from workplace to get desired result. Willingness to take on added responsibilities, adapting new situations and an exceptional eye on details with "can do" abilities gives confident to work in chosen workplace.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Mitchell Cafe, The Pelican Cafe
08.2022 - 12.2023
- managed and trained café employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Developed and implemented strategies to promote cafe products and increase sales.
- Negotiated contracts with suppliers to secure competitive prices for products.
Contract Manager
BP Suppliers
04.2020 - 11.2021
- Tracked contracts for management and issued regular tracking reports covering current status, regular medical supplies and upcoming milestones even in COVID pandemic.
- Arranged service delivery to 47 active contracts by overseeing workers, coordinating resources and setting schedules
- Coordinate and provide review, administration and compliance activities for medical suppliers, subcontractors and buyers of smaller scope and complexity.
- Administer drafting, reviewing, editing and finalization of internal and external client agreements.
- Ensure quality control in connection with standard legal and financial terms and conditions compiled with COVID requirements.
- Act as primary liaison with clients, suppliers, credit services and other business partners.
- Ensure that processes and procedures are documented for all service contracts and are available for
reference. - Monitor contract validity/expiry and drafting of contractual letters.
Assistant Store Manager
British Petroleum, BP
03.2019 - 01.2020
- Performed End of Day through JDA Enterprise Store Operation (ESO) software
- Achieved weekly target of KPI's
- Create and analyze store sales mix report and inventory variance report on weekly basis
- Forecast and perform ordering with extensive supplier information
- Daily, Weekly and Monthly sales and profit analysis by product category
- Staff management
- Ensuring all Day to day operation with safety standard
- Completed schedules and assigned duties and responsibilities to store’s staff
- Train new employees and provide continuing education and training to current employees
- Managing Inventory and evaluate sales matrices.
Accounting Intern
Hyde &associates Pty Ltd
07.2019 - 12.2019
- Assist in preparing business activity statements (BAS)
- Assist in preparing income tax returns with responsibilities of researching and documenting tax filing positions, all other administrative assistant.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Prepared monthly closings by creating journal entries and reconciling accounts and assist clients in MYOB and Reckon Elite.
- Interacted with clients and obtained cost and budget information to draft and manage accounts.
- Balanced reports to submit for approval and verification.
Customer Service Representative
British Petroleum, BP
12.2017 - 03.2019
- Delivering excellent service to all valuable customers
- Hazard fixing and ensuring safety in workplace during work
- Stock replenishment, stock counting
- Delivery processing and recording and overall duties within and outside store regarding safe operation
- Achievement- met target of store KPI’s with 46% of velocity and 13% of 8cpl and rewarded as best achiever
- Enhanced Australian communication skills and proved as strong team leader during training of other new staffs.
Intern Accountant
Prabhu Bank Ltd
08.2015 - 10.2015
- Provided professional assistance to customers in completing client information documents
- Attention in details in cheque approval and Clearing for payment- Clearing Department
- Processed over 100 cheque per day.
- Organized clients' financial related files and documents through indexing method
- Follow up customer regarding their due payment dates and other products – KYC department
- Managed to sort high volume of cash with teller department within given time frame- Teller department
- Achievement- enhanced communication skills with Improved customer complaints handling and problem-solving skills.
Education
Advanced Diploma - Leadership And Management
TasCollege
Tasmania 01.2021 - 01.2022
Master of Professional Accounting - accounting
University of The Sunshine Coast
Sunshine Coast, QLD07.2018
Professional Year -
Education Center of Australia
Sydney, NSW12.2019
BBA -
Pokhara University
Pokhara, Nepal03.2016
Skills
- Team Leadership
- Human Resources Oversight
- Performance Assessment
- Department Oversight
- Assignment Delegation
- Verbal and Written Communication
- Administrative Management
- Customer Service Management
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Inventory Tracking and Management
- Decision Making
Websites
References
Available on Request
Timeline
Manager
Mitchell Cafe, The Pelican Cafe
08.2022 - 12.2023
Advanced Diploma - Leadership And Management
TasCollege
01.2021 - 01.2022
Contract Manager
BP Suppliers
04.2020 - 11.2021
Accounting Intern
Hyde &associates Pty Ltd
07.2019 - 12.2019
Assistant Store Manager
British Petroleum, BP
03.2019 - 01.2020
Customer Service Representative
British Petroleum, BP
12.2017 - 03.2019
Intern Accountant
Prabhu Bank Ltd
08.2015 - 10.2015
Master of Professional Accounting - accounting
University of The Sunshine Coast
Professional Year -
Education Center of Australia
BBA -
Pokhara University
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