Nixie Duck
Lambton,NSW
Summary
Friendly and reliable Receptionist with background in customer service and hospitality.
Seeking casual or part time, whilst continuing with my dental work
Overview
6
6
years of professional experience
Work History
RECEPTIONIST/ DENTAL ASSISTANT
New Lambton Dental Care
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and professionally
- Maintained confidentiality of information regarding clients and company.
- Completing admin tasks such as filling forms, scanning and sorting into folders, moving forms onto patient files
- Sterilising equipment and work space
- Responding to emails
- Booking appointments and handling enquiries
- Operating Oasis, SIDEXIS, DBSWIN, printer and scanner
- Contacting other dental clinics in a professional manner
- Completing patient voucher information
- Setting up Surgery and Sterilisation room
- Assisting Dentist in chair
- Working alone in reception whilst dentist is at other clinics
- Closing and opening of clinic.
HEAD BARISTA
GFree Donuts
09.2022 - 01.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cleaned counters, machines, utensils, and seating areas daily.
- Steamed milk, familiar with hand method for checking temp as well
- Created step by step instructions for other baristas and workers
- Created recipes and instructions for smoothies, milkshakes, chocolate sauce, cold brew, icing
- Made batter and fried donuts in a deep fryer
- Served customers at a fast pace
- Keeping all stations clean, followed a cleaning routine daily.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
WAITRESS/ ALL ROUNDER
Xtraction
06.2022 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Taking phone orders and app orders
- Preparing food
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Waiting and cleaning tables
- Preparing cold drinks
- Washing dishes
- Making coffees and steaming milk
- Latte art.
TRAINEE CHILDCARE EDUCATOR
Kinda Kapers
01.2022 - 06.2022
- Ensuring teacher to child ratios are being met
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Problem solving
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Following a Duty of Care
- Cleaning classroom
- Read and told stories to promote and support overall language development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Monitored children's progress and identified areas of improvement.
- Assisting children in bathrooms.
- Supervised free play and other activities to keep children safe.
BARISTA
Supreme Espresso
02.2021 - 01.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash
- Steamed milk
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations.
- Latte Art
- Preparing food.
CREW MEMBER/ BARISTA
McDonald's
09.2018 - 02.2021
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Completing assigned tasks
- Assisting others
- Delivering fast service to customers
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Attending to customer's needs
- Resolve customer enquiries
- Implementation of new products
- Restocking of supplies
- Identify hazards
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Follow procedure
- Wearing PPE
- Order processing
- Operation of cash registers
- Processing large quantity of orders
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Sales promoting
- Achievements: Upselling Champion of February 2019
Education
Certificate III in Career Advancement -
TAFE
Belmont, NSW12.2020
Skills
- Management
- Organization skills
- Time Management
- Data Entry
- Barista
- Food Safety
- Cleaning Experience
- Telephone skills
- Dental Assisting
- Administration skills
Languages
English - Native
Additional Information - Key Skills
- Good communication
- Time management
- Fast learner
- Self-motivated
- Teamwork
- Problem solving
Seeking
casual or part time
Personal Information
Title: Enthusiastic and reliable dental assistant
Hobbies
- Crocheting
- Playing bass
- Playing with my cats
- Going for walks
Timeline
RECEPTIONIST/ DENTAL ASSISTANT
New Lambton Dental Care
09.2022 - Current
HEAD BARISTA
GFree Donuts
09.2022 - 01.2024
WAITRESS/ ALL ROUNDER
Xtraction
06.2022 - 09.2022
TRAINEE CHILDCARE EDUCATOR
Kinda Kapers
01.2022 - 06.2022
BARISTA
Supreme Espresso
02.2021 - 01.2022
CREW MEMBER/ BARISTA
McDonald's
09.2018 - 02.2021
Certificate III in Career Advancement -
TAFE
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