Niya Siraj
Melbourne,VIC
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self Employed
01.2022 - Current
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Customer Service Officer
Serco
03.2023 - 10.2023
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Casual Sales Assistant
The Trybe
03.2021 - 02.2022
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Increased customer satisfaction by providing excellent service and expert product recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Nursing And Midwifery - Nursing Midwifery
Victoria University
Melbourne, VIC11.2026
Skills
- Transportation Assistance
- Work Planning and Prioritization
- Disability Awareness
- Patient support
- Stock management
- Merchandise Recommendations
- Team Cooperation
- Sales and Promotions
Certification
Certificate 3 disability work
Languages
English
Native or Bilingual
Timeline
Customer Service Officer
Serco
03.2023 - 10.2023
Disability Support Worker
Self Employed
01.2022 - Current
Senior Casual Sales Assistant
The Trybe
03.2021 - 02.2022
Bachelor of Nursing And Midwifery - Nursing Midwifery
Victoria University
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