Krysten McIntosh
Pimpama,QLD
Summary
Skilled Mental Health Support Worker with a proven track record at CSBS Group, highly motivated, compassionate, and committed to delivering quality, person-centred care. Demonstrated ability to improve client independence and advocate effectively for healthcare access. Trained in de-escalation techniques and therapeutic recreation, ensuring high levels of patient satisfaction and progress.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
CSBS Group
South East Queensland , QLD
06.2023 - Current
- Assisted patients in developing life skills for improved independence.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Collaborated with other professionals to coordinate services for clients.
- Educated clients about mental health issues and available community resources.
- Advocated for patients' rights and access to necessary health care services.
- Maintained accurate records of client interactions using an electronic health record system.
- Conducted assessments of client needs, strengths and resources.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Administered medications as prescribed and monitored for side effects.
- Conducted initial patient assessments to develop personalized care plans.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Provided emotional and psychological support to clients in crisis situations.
- Developed and maintained a therapeutic rapport with patients to facilitate recovery.
- Completed day-to-day duties accurately and efficiently.
Food Services Assistant
BlueCare
Labrador, QLD
06.2020 - 06.2023
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Observed patients for changes in physical, emotional, mental or behavioral conditions
- Prepared meals according to dietary requirements specified by the doctor or nutritionist.
- Maintained clean and well-organized environment for client safety and to conform with health codes.
- Monitored health and well-being of clients and reported significant health changes to nursing staff to promote optimal care.
- Provided emotional support to patients during difficult times
- Provided ongoing compassionate patient care for each client.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Food Services Assistant
The Southport Private Hospital
Southport, QLD
12.2017 - 01.2023
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Prepared meals according to dietary requirements specified by the doctor or nutritionist.
- Maintained clean and well-organized environment for patient safety.
- Monitored health and well-being of clients and reported significant health changes.
- Provided emotional support to patients during difficult times.
Education
Undergraduate Certificate in Nursing -
Southern Cross University
Gold Coast, QLD01-2023
Diploma Event Management -
Gold Coast TAFE
Ashmore, QLD01-2012
Year 10 Certificate -
Elanora State High School
Elanora, QLD01-2006
Bachelor of Nursing -
Griffith University
Gold Coast, QLDSkills
- Therapeutic recreation
- Peer support
- De-escalation techniques
- Client/patient engagement
- Medication administration
- Infection control standards
- Self-reflection
- Medical documentation
- Patient monitoring
- Health promotion
- Quality of care standards
- Medication and Vital signs monitoring
Certification
- First Aid and CPR
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Issued 5/6/2024 - NDIS Worker screening and Working with children card
Paid. Expiry 05/08/2027
References
References available upon request.
Timeline
Mental Health Support Worker
CSBS Group
06.2023 - Current
Food Services Assistant
BlueCare
06.2020 - 06.2023
Food Services Assistant
The Southport Private Hospital
12.2017 - 01.2023
- First Aid and CPR
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Issued 5/6/2024 - NDIS Worker screening and Working with children card
Paid. Expiry 05/08/2027
Undergraduate Certificate in Nursing -
Southern Cross University
Diploma Event Management -
Gold Coast TAFE
Year 10 Certificate -
Elanora State High School
Bachelor of Nursing -
Griffith University
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