Noa Sofer
Yokine,NSW
Summary
With a proven track record at Helping Hand Rehabilitation Center, I excel in adaptive thinking and resource navigation, significantly enhancing client well-being. My expertise in disability rights and cultural competency has led to groundbreaking research, fostering inclusive support plans and achieving notable improvements in service provision. Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings. Caring Disability Support Worker skilled at working with individuals living with [Type] issues. Versed in daily living support, meal preparation, and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Compassionate [Job Title] with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Disability Advocate
Bespoke Talent
- Analyzed data from various sources including surveys and interviews enabling effective identification of gaps in disability services provision.
- Presented at conferences on disability advocacy topics, raising awareness among industry professionals and the public alike.
- Provided emotional support to clients and families, fostering positive relationships within the community.
- Maintained detailed case files for each client, ensuring accurate documentation of progress and outcomes.
- Developed customized care plans for clients, resulting in better quality of life and increased independence.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients with disabilities.
- Facilitated regular communication between stakeholders involved in a client''s case management process ensuring collaborative decisionmaking.
- Identified barriers faced by clients with disabilities, implementing strategies to overcome these challenges.
- Conducted thorough assessments to identify client needs, leading to tailored interventions and services.
- Empowered individuals with disabilities through skill-building workshops designed to enhance self-advocacy abilities.
Mental Health Social Worker
Helping Hand Rehabilitation Center
Perth, WA
- Supervised interns as part of a training program, offering guidance and mentorship to future mental health professionals.
- Assisted families in understanding their loved one''s mental health challenges, providing guidance on how best to offer support during difficult times.
- Implemented evidence-based practices in counseling sessions, contributing to positive outcomes for individual clients.
- Conducted thorough assessments of client needs, leading to accurate diagnoses and appropriate intervention recommendations.
- Maintained detailed case notes and documentation for effective communication with other service providers.
- Participated in ongoing professional development opportunities to stay current on best practices in mental health social work field.
- Developed strong professional networks with local service providers, enhancing collaboration and resource sharing for client benefit.
- Enhanced community awareness of mental health resources through outreach initiatives and presentations.
- Managed caseloads efficiently, prioritizing urgent matters while maintaining a high standard of care across all cases.
- Improved client mental health by implementing tailored therapeutic interventions and case management strategies.
- Provided crisis intervention services, successfully deescalating situations and connecting clients with necessary supports.
- Developed comprehensive treatment plans for clients, resulting in improved well-being and daily functioning.
- Collaborated with interdisciplinary teams to provide optimal care and support for clients with complex needs.
- Led psychoeducational workshops on topics relevant to client populations, empowering individuals with knowledge about their conditions.
- Contributed to program evaluation efforts by collecting data on client progress, informing future improvements in service delivery.
- Coordinated discharge planning processes to ensure seamless transitions from institutional settings back into the community.
- Advocated for client rights within the healthcare system, ensuring equitable access to treatment options and resources.
- Established trusting relationships with clients through empathetic listening and open communication techniques.
- Connected clients to appropriate resources within the community, promoting independence and selfsufficiency.
- Facilitated group therapy sessions, fostering a supportive environment for peer connection and shared learning experiences.
- Presented clinical documentation and observations to interdisciplinary team.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Maintained client records to document assessment, treatment plans and progress.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Developed and implemented treatment plans and modified according to presentation.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Assisted in development and implementation of relapse prevention strategies.
- Educated clients and families about dangers of substance abuse and addiction.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
- Facilitated group therapy sessions to meet needs of individuals with self harming issues.
- Conducted comprehensive assessments of clients to develop individualized treatment plans.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Housekeeping Team Leader
Dial An Angel
Perth, WA
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Coordinated household cleaning service operations and managed client relations.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.
- Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Promoted teamwork amongst housekeeping staff through regular meetings, sharing best practices, and providing ongoing feedback on performance improvements needed.
- Implemented energy-saving practices within the team''s daily tasks, contributing to reduced utility costs for the hotel property.
- Assisted in budget planning for the department by monitoring expenses and making cost-effective recommendations for supplies and equipment purchases.
- Developed strong relationships with external vendors, negotiating favorable contracts for essential products/services while maintaining quality standards.
- Collaborated with management to develop and implement effective inventory control systems for cleaning supplies and linens.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Nursing Aide
Regis Aged Care
Perth, WA
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication among team members.
- Established trust with patients of diverse cultural backgrounds by demonstrating sensitivity, respect, and an unwavering commitment to providing top-notch care.
- Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Improved overall quality of life for long-term care residents through consistent engagement in stimulating activities tailored according to individual preferences.
- Conducted regular safety checks on medical equipment, ensuring optimal functionality and minimizing risks to patients.
- Streamlined workflow processes by effectively managing supplies inventory levels within the unit, ensuring availability when needed most urgently.
- Participated in ongoing training sessions, staying current on best practices in nursing aide care delivery.
- Educated patients on proper self-care techniques to promote healing and prevent complications.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Administered prescribed medications under the supervision of registered nurses, ensuring proper dosages and timely administration.
- Expedited response time during emergency situations through seamless cooperation alongside nursing staff and adherence to established protocols.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported patients'' nutritional needs by assisting with meal planning, preparation, and feeding as necessary.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Managed personal care of [Type] patients.
- Reduced hospital readmission rates via thorough post-discharge follow-ups designed to address potential issues before they escalated.
- Enhanced patient comfort by providing attentive and compassionate care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Recovery Coach
Richmond Behavioral Health Authority
Perth, WA
02.2022 - 02.2024
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Testified in court regarding client behavior, treatment goals and progress.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
- Provided group, family, and individual counseling to support recovery goals.
- Contributed to program improvement initiatives by providing feedback on curriculum content based on client needs and experiences.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Streamlined administrative processes, reducing paperwork burden on staff while maintaining accurate records for each client.
- Developed and implemented individualized treatment plans.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Signposted additional support services, including housing, employment and childcare assistance.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Documented case management activity for accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Tracked client participation in treatment services to identify attendance issues.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Signaled pilots manually to correct movements and prevent accidents.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Counselor
Counselling Agency
Perth, WA
01.2019 - 11.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Provided crisis intervention services, offering immediate support and stabilization.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Facilitated client self-discovery and personal growth through reflective exercises and discussions.
- Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
- Guided clients in development of personal goals and strategies for achieving them.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Designed and implemented prevention programs that addressed community mental health needs.
- Improved client coping mechanisms with introduction of evidence-based practices.
- Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
- Listened to clients' concerns and provided encouragement and support.
- Provided education on mental health topics and resources to clients.
- Adapted counseling techniques to best suit individual needs of each client.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Developed treatment plans to help clients build self-confidence and resilience.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assisted clients in exploring feelings and understanding behaviors.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Library Officer
Marion County Health Department
Adelaide, SA
06.2012 - 10.2013
- Oversaw the procurement of new technology or equipment, improving access to resources and enhancing the learning environment for patrons.
- Conducted regular staff training sessions on emerging technologies and best practices within the industry, ensuring continuous improvement in service delivery.
- Handled budgetary responsibilities with accuracy and transparency, optimizing financial resources for maximum impact on library services and programs.
- Assisted patrons in locating materials and utilizing library resources effectively, improving overall satisfaction rates.
- Assessed patron feedback through surveys or focus groups to continuously improve services and overall library experience.
- Enhanced library user experience by providing efficient and friendly customer service.
- Implemented an effective inventory management system, reducing material loss while maintaining an up-to-date collection.
- Streamlined library operations by implementing a new cataloging system for better resource management.
- Organized special exhibits highlighting unique aspects of the library''s collection, attracting new visitors and piquing interest among regular patrons.
- Managed inter-library loan requests, facilitating access to materials from other institutions and expanding research opportunities for patrons.
- Managed collection development, ensuring the library maintained a diverse range of materials to meet community needs.
- Maintained facility cleanliness and organization while overseeing maintenance tasks when needed, creating a welcoming environment for all visitors.
- Provided valuable research assistance to patrons, helping them access accurate information for various projects and inquiries.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
- Resolved patrons' complaints tactfully and professionally.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Taught children about library practices via individual and group instruction.
- Classified and coded different types of materials according to library policies and organizational standards.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Tracked loans of media equipment and materials.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Notified supervisors when major equipment repairs were needed.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Improved library operations by hiring staff, leading training and motivating strong performance.
- Assisted with breakdown and reimplementation of AV equipment at new office locations.
Education
Master of Rehabilitation Counselling MRC - Vocational Rehabilitation Counseling
Griffith University
Gold Coast, QLD07.2026
Master of Arts - Social Work (Graduate Entry)
Flinders University
Adelaide, SA07.2019
Bachelor of Science - Behavioral Sciences
University of Notre Dame Australia
Fremantle, WA07.2009
Skills
- Adaptive thinking
- Resource Navigation
- Research abilities
- Cultural Competency
- Disability Rights Knowledge
- Individual Support Plans
- Risk Assessments
Affiliations
- ASORC
- AASW
Certification
- Masters In social work(MSW)- Accredited educational Institutions.
- Qualified Clinical Social Worker (QCSW) - National Association of Social Workers.
- Certificate III
Timeline
Recovery Coach
Richmond Behavioral Health Authority
02.2022 - 02.2024
Counselor
Counselling Agency
01.2019 - 11.2019
Library Officer
Marion County Health Department
06.2012 - 10.2013
Disability Advocate
Bespoke Talent
Mental Health Social Worker
Helping Hand Rehabilitation Center
Housekeeping Team Leader
Dial An Angel
Nursing Aide
Regis Aged Care
Master of Rehabilitation Counselling MRC - Vocational Rehabilitation Counseling
Griffith University
Master of Arts - Social Work (Graduate Entry)
Flinders University
Bachelor of Science - Behavioral Sciences
University of Notre Dame Australia