Daisy Wright
Belmont South ,NSW
Summary
To gain full-time, part time or casual employment. I hope to be part of an environment that values teamwork, diversity, and compassion. Previous employment working in the Hospitality sector has allowed space to grow in customer service, flexibility and reliability and accommodating to client based needs. Personal dedication to Resolute Support, showcases exceptional client care, interpersonal skills and disability awareness. Moving forward, these values will be upheld to ensure these diverse client needs are met, combined with a positive attitude in doing so.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Resolute Support
The Junction, Australia
03.2024 - Current
- Company Overview: Disability Support Worker
- Working with a range of physical, mental, neurological and intellectual disabilities including: Multiple Sclerosis, Spinal cord injuries, Moderate Developmental Delays, Schizophrenia, Epilepsy, PTSD and moderate to severe Mental Health
- Provided assistance in daily living activities by dressing, grooming, bathing, toileting and feeding clients
- Drove clients safely to social activities and appointments
- Provided high level of mobility assistance by lifting, adjusting, and moving clients
- Eg
- Hoist transfers
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Kept detailed daily logs with care actions, patient behaviours, and incidents
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
- Disability Support Worker
Bar/Section Waiter
Meet Restaurant
Newcastle, Australia
03.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips
- Successfully collaborated with other staff members to provide seamless service during high-volume periods
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Contributed to increased overall revenue through upselling menu items and promoting daily specials
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements
- Built rapport with customers, resulting in repeat business
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time
Bar Attendant
Belmont Golf and Bowls
Marks Point, Australia
10.2023 - 02.2024
- Beer and wine knowledge
- Inventory controls
- Excellent customer service skills
- Cash management
- Knowledge in Tab and Keno services
- Ensuring the cleanliness of bar and restaurant area
- Mixology skills
- Strong communication skills
- Efficiency in closing and opening the bar
Hotel Receptionist
Noah's On the Beach
Newcastle, Australia
03.2023 - 06.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details
FOH Team Member
Caves Beach Bar and Bungalows
Caves Beach, Australia
09.2022 - 12.2022
- Interacting with customers; taking orders, serving food and drinks
- Clearing, wiping and general cleaning duties of the restaurant/bar area
- Preparing alcohol and non-alcohol beverages for bar and restaurant patrons
- Assessing customer needs and preferences and make accommodations
- Plan and present bar/restaurant menu
- Restock and replenish supplies
- Closing/opening shifts
Cashier/Sales Associate
Harvey Norman
Bennett's Green, Australia
10.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
- Built relationships with customers to encourage repeat business
FOH Team Member
Captain and The Crew
Marks Point, Australia
01.2020 - 12.2020
- Washing dishes, polishing cutlery, general cleaning duties
- Customer service skills, greeting, serving, attending to issues of concern
- Ability to act quick and cooperate in a fast-paced environment
- Maintained excellent levels of workplace cleanliness to enhance safety and productivity
Education
High School Diploma -
St Francis Xavier's
Hamilton, NSW11.2022
Skills
- First-aid and CPR
- Adaptive thinking
- Disability Inclusion Awareness
- Self-motivation
- Customer/Client relations
- Cross-cultural competence
- PC proficient
- Multi-line phone system operation
- Interpersonal communication
- Ethical decision-making
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Resolute Support - Disability Support Worker
- First Aid Certificate
- Working with Children Check
- NDIS Check
References
- Savannah Fontana, Venue Manager - Meet Restaurant, 0491 618 955
- Stephanie Roberts, Rostering Coordinator - Resolute Support, 0477 889 484
Timeline
Disability Support Worker
Resolute Support
03.2024 - Current
Bar/Section Waiter
Meet Restaurant
03.2024 - Current
Bar Attendant
Belmont Golf and Bowls
10.2023 - 02.2024
Hotel Receptionist
Noah's On the Beach
03.2023 - 06.2023
FOH Team Member
Caves Beach Bar and Bungalows
09.2022 - 12.2022
Cashier/Sales Associate
Harvey Norman
10.2020 - 12.2022
FOH Team Member
Captain and The Crew
01.2020 - 12.2020
High School Diploma -
St Francis Xavier's
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