Summary
Overview
Work History
Education
Skills
availability
personal information
references
Timeline
Generic
NOAH EDWARDS-SHORT

NOAH EDWARDS-SHORT

Mitcham

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Interviewer

Social Research Centre (SRC)
01.2021 - Current

The Social Research Centre provides the Australian social research community with access to world-class research services including research design, survey management, statistical consulting, analytical thinking and qualitative methodologies


My tasks include:

  • Cold calling possible participants of surveys for clients such as government institutions and universities,
  • Call control with calm but purposeful tones and phrases,
  • Refusal conversion for callers who are hesitant to participant in surveys,
  • Working in small teams to improve calling skills,
  • Receiving and incorporating feedback from superiors into my calling techniques,
  • Being monitored for quality assurance purposes,
  • Interacting with people from many different cultures across Australia


Support Officer

Worklogic
03.2023 - 10.2023

Worklogic investigates workplace complaints, mediate disputes, facilitate difficult discussions, and review critical incidents. They improve employment policies, design and implement compliance programs, conduct internal audits of workplace culture and people metrics, and deliver engaging workshops


My tasks included:

  • Archiving communications with clients to be audited by WorkSafe,
  • Archiving old client folders,
  • Summarising interviews with clients,
  • Sitting in on interviews with clients,
  • Summarising data produced from studies,
  • Transcribing people's notes from meeting,
  • Making certificates for people who have completed courses,
  • Miscellaneous errands


Worklogic employed me to help out with their large workload

This workload has diminished and I no longer receive shifts.

Table Waiter

Adbibo
01.2020 - 03.2020

Adbibo is a café in Northcote


My tasks included:

  • Interacting with customers,
  • Taking orders,
  • Bringing food to tables,
  • Wiping down tables,
  • Cleaning kitchen


My role concluded as the café had limited shifts due to the pandemic.

Table Waiter

Dark Horse on the Brit
05.2019 - 11.2019

Dark Horse on the Brit is a café in Mitcham


My tasks included:

  • Interacting with customers,
  • Taking orders,
  • Bringing food to tables,
  • Wiping down tables


I left this role at the end of 2019 to focus on my studies in Year 12

Work Experience

Murdoch Children Research Institute (MCRI)
09.2018 - 09.2018

MCRI is a research institute located in the Royal Children's Hospital that conducts studies into the health of Australian children.


My tasks included:

  • Attending meetings,
  • Sorting research data,
  • Attending doctors' clinics and witnessing doctors at work

Construction Worker

Baustelle Construction
07.2018 - 08.2018

Baustelle Construction is a construction company based in the eastern suburbs focused on renovations and rebuilding.


My tasks included:

  • Painting,
  • Operating nail guns and drills,
  • Mulching

Casual Administrative Assistant

Social Research Centre (SRC)
10.2017 - 11.2017

The Social Research Centre provides the Australian social research community with access to world-class research services including research design, survey management, statistical consulting, analytical thinking and qualitative methodologies


My tasks included:

  • Filing financial records,
  • Scanning envelopes,
  • Putting together induction packs for new employees,
  • Making posters,
  • Computer assembly

Volunteer Administrative Assistant

Australian Institute of Family Studies (AIFS)
04.2016 - 05.2016

AIFS is a government research institute that is devoted to conducting research about families in Australia


My tasks included:

  • Advising the Longitudinal Study of Australian Children team on ways to engage young people in research (commented on social media, videos and brochures),
  • Checking research reports for bibliography errors,
  • Other miscellaneous tasks

Education

Bachelor of Science and Arts -

Monash University
01.2024

Responsible Serving of Alcohol (RSA) -

Complete Hospitality Training
08.2022

VCE Completion -

Kingswood College
11.2020

Skills

  • Customer interactions
  • Inbound and Outbound Calls
  • Telephone Etiquette
  • Initiative
  • Efficiency

availability

As university has concluded for the year and I am deferring my studies next semester I will be available to work as many shifts a week as needed.

personal information

Date of Birth: 03/08/2002

references

Jodie Fox, Director, Worklogic: jfox@worklogic.com.au, 0413026910

Melanie Ryan, Call Centre Leader, Social Research Centre: melanie.j.ryan@gmail.com, 0434 281 136

Timeline

Support Officer

Worklogic
03.2023 - 10.2023

Interviewer

Social Research Centre (SRC)
01.2021 - Current

Table Waiter

Adbibo
01.2020 - 03.2020

Table Waiter

Dark Horse on the Brit
05.2019 - 11.2019

Work Experience

Murdoch Children Research Institute (MCRI)
09.2018 - 09.2018

Construction Worker

Baustelle Construction
07.2018 - 08.2018

Casual Administrative Assistant

Social Research Centre (SRC)
10.2017 - 11.2017

Volunteer Administrative Assistant

Australian Institute of Family Studies (AIFS)
04.2016 - 05.2016

Bachelor of Science and Arts -

Monash University

Responsible Serving of Alcohol (RSA) -

Complete Hospitality Training

VCE Completion -

Kingswood College
NOAH EDWARDS-SHORT