Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Coach
Mcdonald's
Singleton, NSW
09.2022 - Current
Cultivated a positive work environment through recognition programs, employee engagement initiatives and team building activities.
Assisted customers with product selection decisions according to individual needs.
Provided coaching sessions for employees struggling with job duties or having difficulty meeting expectations.
Resolved customer complaints quickly and professionally while ensuring that all relevant information was documented accurately.
Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
Provided feedback to team members on their performance, progress and areas of improvement.
Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
Developed and implemented an effective training program for new crew members.
Monitored the implementation of new procedures to ensure compliance with company standards.